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SAP Digital for Customer Engagement – Feature Overview

SAP Digital for Customer Engagement is SAP’s cloud CRM solution built for individuals and small teams. Whether you are a team of one or many, or you work in a department of a big company or have a small company of your own, SAP Digital for Customer Engagement is the perfect way to start on your customer engagement journey.

Here is a brief overview of product features :

Get Started & Be Productive in Minutes

  • You get your instance in minutes
  • Guided Product Walkthroughs help you navigate and perform tasks
  • Upload your customer contact data with Gmail or CSV contact imports invite your colleagues with a simple click
  • Collaborate with your team members with built in feeds

Fully Mobile

  • Use it on your iPad, iPhone, & Android Devices

Sell Smarter

  • Account/Contact Management – Corporate & Individual Customers
  • Activity Management –Appointments, Tasks, E-Mail & Phone Call
  • Lead Management
  • Opportunity Management

Service Better

  • Set up your company’s support channel and create service requests automatically
  • Create Tickets Manually

Retail Execution

  • Plan your visits with Visit Planner and execute them

Powerful Analytics

  • Pre-built interactive dashboards that provide you all the insights about your business


  • Adapt your solution by adding custom/extension fields for your data
  • Personalize your experience by modifying the UI layout the way you want

A benefit of a Cloud SaaS solution is that innovations are released every Quarter, so we will keep on adding features to this list.

And this is not the limit. SAP Digital for Customer Engagement grows with your business needs. So if you think that your team has grown or you need extensive CRM features like integration to SAP or 3rd party system, extending the solution for your processes or any other advances sales, service & industry capabilities you can always upgrade to our SAP Cloud for Customer product. This upgrade is seamless, and transparent to you; all you will see are new functionality appear in your application, because you keep your instance and the upgrade happens behind the scenes.

And a final hint: Try it for free, and if you buy before June 15, 2015 and use the promo code “SAPPHIRE2015” on the SAP Store, you get 15% off the published price and go live within 15min with a product you’ll instantly fall in love with! Just go to

Want now. Buy now. Use now.

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