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Thank you to all customers and partners who participated in the Process Observer Customer Survey 2014!

Following are the survey results.

We had 13 customers and partners who participated in the survey:


Go-live of customers participating in the survey:


Customers who took part in the survey listed the following benefits of using Process Observer:

  • Process Observer helps business users get an overview of the processes as well as current status
  • Business users are empowered to monitor process execution
  • Current process states and ‘real’ process flow are transparent
  • Near real-time visibility
  • Identification of bottlenecks in process execution
  • Helps reducing cycle times
  • Improves processes
  • Able to identify areas of improvement, drive actions and business outcomes
  • Improved reporting on services execution

The following diagram shows the number of days the customers taking part in the survey needed to implement Process Observer:


The following diagram shows the wide range of processes types the customers taking part in the survey used Process Observer for monitoring:


[MDG = Master Data Governance

O2C/Q2C = Order2Cash/Quote2Cash

P2P = Procure2Pay

TM = Transportation Management

EDI = Electronic Data Interchange

HR = Human Ressources]

The following diagram shows how many business users are actively using Process Observer in their companies according to the survey participants:


How many events per day are processed by Process Observer in customer implementations is show in the following diagram:


The following diagram gives an overview of the actual features of Process Observer used in customer implementations:


Here is a diagram of the ratio of customers taking part in the survey who are also monitoring non-SAP systems with Process Observer:


Following is an overview of other SAP products being used in the context of Process Observer by the survey participants:


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