Resolve : could not reach the CMS.CMC was stopped due to critical error (FWM 20031) or Failed to retrieve the cluster name from the database/Error: FWB (00090)

Resolve: could not reach the CMS.CMC was stopped due to critical error (FWM 20031) or Failed to retrieve the cluster name from the database/Error: FWB (00090)

There can be several reasons to cause this issue. Some of the below methods to resolve this issue.

Check the log files in the <installation directory path> SAPBusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging.
Check for SvcMgr log for any errors.

• Check if the CMS DB password has been expired.

            Open Administrative Tools-> Local Security Policy-> Account Policy->Password Policy status.

• Open Central Configuration Manager-> Select Server Intelligence Agent(SIA)-> Stop the SIA

Go to properties-> Select Configuration Tab. If you see the below error.

Copy those file to <Installation directory path>\SAPBusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64

Open Central Configuration Manager-> Select Server Intelligence Agent (SIA)-> Properties->
Configuration Tab-> Click Specify

Select the Update data source settings

Select your ODBC Driver

Select Machine Data Source. Select your ODBC Connection.

Provide the credentials. .

Select OK then Start the SIA.

Then you can successfully login to the CMS. I hope this document will help you out.

Regards,

Akhileshkiran.