Resolve: could not reach the CMS.CMC was stopped due to critical error (FWM 20031) or Failed to retrieve the cluster name from the database/Error: FWB (00090)
There can be several reasons to cause this issue. Some of the below methods to resolve this issue.
Check the log files in the <installation directory path> SAPBusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging.
Check for SvcMgr log for any errors.
- Check if the CMS DB password has been expired.
Open Administrative Tools-> Local Security Policy-> Account Policy->Password Policy status.
- Open Central Configuration Manager-> Select Server Intelligence Agent(SIA)-> Stop the SIA
Go to properties-> Select Configuration Tab. If you see the below error.
Click on OK
Go to the <Installation directory path>\SAPBusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Install Data\Install Cache\..\.. Location may vary based on the version and patch upgrade.
Try to search for sqlrule.dfa & sqlrule.llr
Copy those file to <Installation directory path>\SAPBusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64
Open Central Configuration Manager-> Select Server Intelligence Agent (SIA)-> Properties->
Configuration Tab-> Click Specify
Select the Update data source settings
Select your ODBC Driver
Select Machine Data Source. Select your ODBC Connection.
Provide the credentials. .
Select OK then Start the SIA.
Then you can successfully login to the CMS. I hope this document will help you out.