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action profile for automatic forwarding of messages with very high priority to SAP support outiside partner business hours

settings done  action profile solman 7.1 support package 13

 
for information other things required check latest configguide for VAR scenario

For VAR scenario you can find a configuration guide on SAP Support Portal. Go to http://service.sap.com/support, tab SAP Solution Manager -> in left column choose “SAP Solution Manager for Partners -> Information for Service Provider -> VAR Solution Manager Setup -> Setup Documents”. Expand “Administrator” area and you will find SAP Solution Manager 7.1 <SP<latest version> VAR Config Guide>


1. tcode SPPFCADM

note action profile ZMIN_STD_SEND_SAP_AUTO is not there by default .you can copy from another action definition say ZMIN_STD_SEND_SAP and adapt it to  ZMIN_STD_SEND_SAP_AUTO.

populate the container as per note 1084744 below.

sap note 1084744

3.1.4 Enter container values for the action definition AI_SDK_SP_SEND_AUTO

Select the application CRM_ORDER.

In the “Customizing and Configuration” section, choose “Define Action Profile and Actions”.

Select the action profile “AI_SDK_STANDARD” and double-click “Action definiton” in the tree structure on the left. Select the action definition “AI_SDK_SP_SEND_AUTO” and double-click “Processing Types” in the tree structure on the left. Switch to processing mode.

Under “Settings Method Call”, choose “Change Definition”.

3.1.4.1 Check the container element TEXT_ID    The initial value has to be SU99.  Change this (if required) by double-clicking the expression on the “Initial Value” tab.  Copy the change.

Create the following container elements if they do not exist already.:

3.1.4.2

Element = DOCU_NAME

Name = DOCU_NAME

Short Description = DOCU_NAME

Select “ABAP Dict. Data Type”.

Type Name = DOKU_OBJ

Choose the “Initial Value” tab.

DOCU_NAME  = AISDK_TEMPLATE_AUTO_SEND

Choose “Confirm (Enter)”.

3.1.4.3

Element = TEXT_ID_RESEND

Name = TEXT_ID_RESEND

Short Description = TEXT_ID which is transferred by resending

Select “ABAP Dict. Data Type”.

Type Name = TDID

Choose the “Initial Value” tab.

TEXT_ID_RESEND  = SU30

Choose “Confirm (Enter)”.

3.1.4.4

Element = SEND_STATUS

Name = SEND_STATUS

Short Description = Status executed when automatically sent

Select “ABAP Dict. Data Type”.

Type Name = CRM_STAT_RANGE_TAB

Choose the “Initial Value” tab.

SEND_STATUS  = E0004

SEND_STATUS  = E0010

Choose “Confirm (Enter)”.

3.1.4.5

Element = USER_STATUS

Name = USER_STATUS

Short Description = Status set after automatic sending

Select “ABAP Dict. Data Type”.

Type Name = CRM_J_STATUS

Choose the “Initial Value” tab.

USER_STATUS  = E0004

Choose “Confirm (Enter)”.

3.1.4.6

Element = AUTO_STATUS

Name = AUTO_STATUS

Short Description = Additional status set in case of automatic sending

Select “ABAP Dict. Data Type”.

Type Name = CRM_J_STATUS

Choose the “Initial Value” tab.

AUTO_STATUS  = E0011

Choose “Confirm (Enter)”.

set the conditions

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