Mohawk Industries is truly one of the most interesting thought leading companies in the Mill Products industry (and this is a wide range of companies including building materials, metals, forest products, paper, packaging, furniture and textile).  Here are just a few examples of what the companies is doing  – and if you are planning to attend SAPHPIRE – check out 3 sessions where you can listen to and talk with their CIO, Jana Kanyadan.

 

In Sales – giving its salespeople access via their Ipad or other devices to all relevant customer information.  So when they are on site at a customer they can pull up relevant information about orders, timing, pricing – and also local market analytics.  Mohawk customers tell them “my Mohawk sales rep knows me better than I know myself.”  Mohawk is continuing their innovations to support a consistent experience for their customers across all channels.

 

See their session at SAPPHIRENOW/ASUG: Wednesday 12:30pm – 1:30pm

Location:  ASUG Customer Management Track, S320D

 

In asset management – predictive maintenance is the “holy grail” that everyone is talking about.  Mohawk is making major strides in this area with its program to increase product quality by improving its manufacturing process parameters, including many millions of sensor data readings

 

     See their two sessions on this topic at SAPPHIRENOW/ASUG: 

Date: Tuesday 3:00pm – 4:00pm            Location:  ASUG BI Track, S330H

Date: Wednesday, 5:00pm –   5:45pm    Location:  Industries Campus Microforum IN106

 

 

Read the customer story

 

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