The Enterprise Support Advisory Center (ESA Center) located in SAP Labs Latin America had a key role in obtaining the first SAP Enterprise Support Advisory Council customer reference for cloud world-wide from Samarco Mineração S. A., a Brazilian company with a leading position in the iron ore pellets and fines market as well as in global export.
As part of their engagement with the ESA Center team LA, Samarco Mineração S. A. participated in the SAP Enterprise Support (ES) Advisory Council work stream for Cloud/Hybrid with the key objective of co-innovating with SAP in the ongoing development of the ES service and asset portfolio for Success Factors. The SAP ONE Support Program principles are the cornerstone on which the harmonized and integrated SAP Enterprise Support engagement and assets across on-promise and cloud solutions are built.
In 2015, Samarco Mineração S. A. continues to partner with the ESA Center team LA as they roll-out additional SuccessFactors modules successfully.
“Through the SAP Enterprise Support Advisory Council cloud work stream, our team took part in several sessions on implementation best practices that helped us leverage innovation within our organization. SAP and Samarco have a strong partnership based on co-innovation that helps us develop services designed to meet our customer’s specific needs while realizing our objectives quickly and effectively. And all of this support and guidance came at no additional costs to us. It was clear that SAP was truly dedicated to the success of this innovation journey.”, Alvaro Tourinho, System Manager, Samarco Mineração S.A.
By Enterprise Support Advisory team