Problem with the creation of marketing campaign
Dear community,
our customer needs to launch 1 marketing email campaign on a target group that contains customers assigned to different dealers (owners) and have the message referring to each owner/responsible dealer for that customer (message arrived from dealer’s email)… how we can do that without creating n campaigns for each target group? It seems not possible actually in the C4C system.
thank you
Ilaria
Hello Ilaria,
Your can use the generic email address for all the Owners but you can manage the name of the Owner and other details using the placeholders while creating the e-mail template to be used in the Campaign.
Doing so there would be challenge how you will be using same Target Group for all. Try to explore on E-mail template customization to pick the dynamic Owner details for the accounts in Target Group.
One more suggestion, Next time don't ask the questions on blogs, experts might not like to reply here. 😉
Regards,
Chandan
Hi, thank you so much for such a prompt reply.
1. How can I use the dynamic Owner details, for example, for individual customers, as there are only customer details placeholders? can we customize and add placeholders in e-mail template?
in C4C it seems from the standard documentation, that we can only use the following placeholder:
/FormCampaignExecutionPlaceholder/Customer/NameOrFirstName
Account: Name
Individual Customer: First Name
/FormCampaignExecutionPlaceholder/Customer/AdditionalNameOrLastName
Account: Additional Name
Individual Customer: Last Name
/FormCampaignExecutionPlaceholder/Customer/FormattedName
Formatted name of the account or individual customer
/FormCampaignExecutionPlaceholder/Customer/FormOfAddressName
Individual Customer: Title (for example: Mr. or Ms.)
/FormCampaignExecutionPlaceholder/Customer/AcademicTitleName
Individual Customer: Academic title (for example: Dr. or Prof.)
/FormCampaignExecutionPlaceholder/ContactPerson/FirstName
Account: First name of the contact person
/FormCampaignExecutionPlaceholder/ContactPerson/LastName
Account: Last name of the contact person
/FormCampaignExecutionPlaceholder/ContactPerson/FormattedName
Account: Formatted name of the contact person
/FormCampaignExecutionPlaceholder/ContactPerson/FormOfAddressName
Account: Title of the contact person (for example: Mr. or Ms.)
/FormCampaignExecutionPlaceholder/ContactPerson/AcademicTitleName
Account: Academic title of the contact person (for example: Dr. or Prof.)
/FormCampaignExecutionPlaceholder/ContactPerson/BusinessCardFunctionName
Account: Function of the contact person from the business card (for example: Product Manager)
/FormCampaignExecutionPlaceholder/ContactPerson/BusinessCardDepartmentName
Account: Department name of the contact person from the business card (for example: Development)
/FormCampaignExecutionPlaceholder/ResponseCodeID
Response code ID generated for each member of the target group during the execution of the campaign
/FormCampaignExecutionPlaceholder/Survey/SurveyI
In this set of placeholders i can't fint the owner. do you know if we can use it by standard or by customization/development?
thank you
Ilaria
Hi Chandan,
where i can post the issue to receive a response for my problem?
thank you so much.
Ilaria
Ilaria,
You have posted the query in right community but you have created it as blog. Instead create it as the Discussion.
Regards,
Chandan