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Author's profile photo Tom Cenens

How to log on to SAP JAM (for externals)


Tip from Tom Van Doorslaer Apr 7, 2015 3:50 PM

Hit ctrl+shift+N in Chrome to start a private browser mode. here, you always start without cookies (avoids some of the problems mentioned below)


As an external (valid for all non SAP internal accounts) navigate to URL to logon to SAP JAM

The links provided in e-mail for specific JAM groups do not function if they are provided by an internal resource unless you have logged on already through the above extranet URL.


Log on to SAP JAM


If you’re e-mail ID is grayed out, this is because you’ve used “remember me” functionality or you’re already logged into a service that used SAP Cloud Identity (for example, you’re logged onto SAP SCN).

If this is not the correct account, you need to get rid of this memory J sounds cool right. In case you’re logged onto SCN and the account differs, log out of SCN and close all browser windows. If this is still insufficient, clean out browser cache & cookies:


This can differ depending on the browser you’re using (above screenshot comes from Chrome)


For Internet Explorer, you’ll find this cleanup in settings – internet options

With a blank sheet, open up a browser window again and navigate to the SAP JAM extranet URL again


This time, I get the option to select a SAP certificate

It really depends which e-mail account (has to be bound to an s-user) was invited by someone into the SAP JAM group

For example was invited. This mail address is bound to S-user S000113… in my case.

You also have the option to cancel here and proceed using only your mail address


I’ll cancel here since my mail address is bound to different S-users in fact and I’m not sure which S-user the account is bound to


In this case, I get the SAP ID logon screen, this time, not prefilled

Now I can enter my mail address and password to enter SAP JAM



In the end, I can log on

Note that the same steps (clean cache, close browser windows, restart browser, …) are needed for me at this point if I would now want to log onto SCN because my accounts differ (not same mail address / not same S-user).

Feedback for the SAP ID team: As an end-user with multiple accounts, it would be useful to still have the option to clear the login account name even though a user is already logged in. The universal account might change this in the end but in the meantime the above is what needs to happen to relog on another account.

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      Author's profile photo Former Member
      Former Member

      Simple as Facebook,  no?

      Author's profile photo Tom Van Doorslaer
      Tom Van Doorslaer

      just hit ctrl+shift+N in chrome to start a private browser mode. here, you always start without cookies, so you can skip 3 steps and move straight to the 3 last steps.

      your post does make me think: maybe I need to make a little vid on the OSS Triple sign-on...

      Author's profile photo Tom Cenens
      Tom Cenens
      Blog Post Author

      Makes sense 🙂 thanks for addition. I'll edit document to mention this 😉 .

      Author's profile photo Tom Cenens
      Tom Cenens
      Blog Post Author

      It doesn't take away the pain though ... not really the end-user experience one would expect imho

      Author's profile photo Susan Keohan
      Susan Keohan

      Thanks Tom for the write-up.

      Any log in that requires this much in the way of instructions... I know if I tried to log on to Amazon or Gmail or some other site and it required this much work, I'd give up.

      Author's profile photo Oliver Kohl
      Oliver Kohl

      Tom, any chance that you move this into a non private space? I don't see any confidential information in here, and this would be really helpful to other community members.

      Author's profile photo Tom Cenens
      Tom Cenens
      Blog Post Author

      Hi Oliver

      Sure, what would target space be?

      Best regards


      Author's profile photo Oliver Kohl
      Oliver Kohl

      I would suggest either SAP Social Software or as second option About SCN.

      Author's profile photo Tom Cenens
      Tom Cenens
      Blog Post Author

      Moved over to SAP Social Software 🙂