Hello!  This is my first blog.  In this blog, I want to show you how to setup a system message for ICWEB (Interaction Center Web Client).  This message will be shown after an end-user has validated an account.

Login to ICWEB via web browser.  Usually http://myhost.mydomain.com:myPort/sap/crm_logon

PIC1a.JPG

select manager profile (IC_MANAGER)

PIC1.jpg

Process Modeling –> Alerts

PIC2.jpg

Click on Search

PIC3.jpg

Scroll until you get to this one.  Click on the word “REMINDER” (English one)

PIC4.jpg

EDIT

PIC5.jpg

Change to this and SAVE

Now edit the policy so this can be seen..

PIC6.jpg

Process Modeling –> Rule Policies

PIC7.jpg

Search for the “intent driven” like above.

Click on the Policy “Z_RP_BP”.

PIC8.jpg

We need to add another “alert” under the “BP” folder.

Click on the PIC9.jpg button


PIC10.jpg



PIC11.jpg

since CRM EHP1 NW7.02. now click on PIC12.jpg


Click on Employee under BP and then select At Same Level

PIC13.jpg

Give it a good name (No Spaces) and Description.

PIC14.jpg

PIC15.jpg

Trigger Alert

PIC16.jpg

Reminder

PIC17.jpg

Now add a condition

PIC18.jpg

We want this event to happen after a BP in confirmed.

PIC19.jpg

PIC20.jpg

Release the Draft Rules then SAVE

PIC21.jpg

PIC22.jpg

Now confirm a Business Partner (BP) in ICWEB:

PIC23.jpg

SUCCESS !!!

To report this post you need to login first.

Be the first to leave a comment

You must be Logged on to comment or reply to a post.

Leave a Reply