First Blog…ICWEB system message for users

Hello!  This is my first blog.  In this blog, I want to show you how to setup a system message for ICWEB (Interaction Center Web Client).  This message will be shown after an end-user has validated an account.

Login to ICWEB via web browser.  Usually http://myhost.mydomain.com:myPort/sap/crm_logon

select manager profile (IC_MANAGER)

Process Modeling –> Alerts

Click on Search

Scroll until you get to this one.  Click on the word “REMINDER” (English one)

EDIT

Change to this and SAVE

Now edit the policy so this can be seen..

Process Modeling –> Rule Policies

Search for the “intent driven” like above.

Click on the Policy “Z_RP_BP”.

We need to add another “alert” under the “BP” folder.

Click on the button

since CRM EHP1 NW7.02. now click on

Click on Employee under BP and then select At Same Level

Give it a good name (No Spaces) and Description.

Trigger Alert

Reminder

Now add a condition

We want this event to happen after a BP in confirmed.

Release the Draft Rules then SAVE

Now confirm a Business Partner (BP) in ICWEB:

SUCCESS !!!