First Blog…ICWEB system message for users
Hello! This is my first blog. In this blog, I want to show you how to setup a system message for ICWEB (Interaction Center Web Client). This message will be shown after an end-user has validated an account.
Login to ICWEB via web browser. Usually http://myhost.mydomain.com:myPort/sap/crm_logon
select manager profile (IC_MANAGER)
Process Modeling –> Alerts
Click on Search
Scroll until you get to this one. Click on the word “REMINDER” (English one)
Change to this and SAVE
Now edit the policy so this can be seen..
Process Modeling –> Rule Policies
Search for the “intent driven” like above.
Click on the Policy “Z_RP_BP”.
We need to add another “alert” under the “BP” folder.
Click on Employee under BP and then select At Same Level
Give it a good name (No Spaces) and Description.
Now add a condition
We want this event to happen after a BP in confirmed.
Release the Draft Rules then SAVE
Now confirm a Business Partner (BP) in ICWEB: