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First Blog…ICWEB system message for users

Hello!  This is my first blog.  In this blog, I want to show you how to setup a system message for ICWEB (Interaction Center Web Client).  This message will be shown after an end-user has validated an account.

Login to ICWEB via web browser.  Usually http://myhost.mydomain.com:myPort/sap/crm_logon

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select manager profile (IC_MANAGER)

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Process Modeling –> Alerts

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Click on Search

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Scroll until you get to this one.  Click on the word “REMINDER” (English one)

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EDIT

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Change to this and SAVE

Now edit the policy so this can be seen..

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Process Modeling –> Rule Policies

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Search for the “intent driven” like above.

Click on the Policy “Z_RP_BP”.

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We need to add another “alert” under the “BP” folder.

Click on the PIC9.jpg button


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since CRM EHP1 NW7.02. now click on PIC12.jpg


Click on Employee under BP and then select At Same Level

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Give it a good name (No Spaces) and Description.

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Trigger Alert

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Reminder

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Now add a condition

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We want this event to happen after a BP in confirmed.

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Release the Draft Rules then SAVE

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Now confirm a Business Partner (BP) in ICWEB:

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SUCCESS !!!

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