Objective
The object of this document is to detail the process of customizing the Agent determination of a standard workflow.
Pre-requisite
The reader must the aware of the basic workflow design terminologies.
Scenario
Customer has requested for a change in the agent determination of a standard workflow such as Purchase Order Workflow or Purchase Request Workflow or leave workflow.
When the request is only specific to the customization of agent determination, it is not advisable to design a copy of the standard workflow. As this would require us to completely re-configure the workflow settings of the new workflow.
Illustration
There are two possible approach to customize agent determination of a standard workflow, which are as follows,
· Customizing an Existing Agent Rule
· Making a copy of the existing rule
Customizing an Existing Agent Rule:
For explanation purpose let us consider the standard Purchase Order workflow (WS20000075). The below steps details the process of customizing the existing rule.
Making a copy of an existing Rule:
When rule customization is not sufficient to achieve the requirement. Then a copy of the existing rule can be made and required design can be implemented. The process is as follows.
· Create a copy or design your own function module and link the same to newly created Rule as shown below.
· Once the new rule is designed and tested the same can be linked to the Agent Determination Task as shown below.
References:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
8 | |
5 | |
5 | |
4 | |
4 | |
4 | |
4 | |
3 | |
3 | |
3 |