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Author's profile photo Tejas Chouhan

A New SAP Support – SAP One Support Launchpad

I was trying to find out some notes for one of my Fiori application and I came around this new support page. Seems SAP is fiorifying whole world. ๐Ÿ˜‰ And I asked myself, yes why not. Why to complicate things ๐Ÿ˜€

You can access new SAP Support : https://launchpad.support.sap.com

Once you login with your S-UserId :

You would be taken to the welcome page ..

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You can also click on Launch Notes Search or Contact SAP Support.

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Yes the advantage definitely would be :

1. Easy and userfriendly way of raising support tickets/or searching the incidents.

2. Easy way of responding to OSS messages.

3. Now you can access through a mobile device too on the go ๐Ÿ™‚

Happy OSSsssing ๐Ÿ˜‰

Cheers!!

Tejas

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      18 Comments
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      Author's profile photo Petr Plenkov
      Petr Plenkov

      Did you notice you have incidents list of all emploees of your company and you're not able to filter just only yours?

      I'm trying to figure out now how to inform SAP about that. There is no such brach here on SCN.

      Author's profile photo Tejas Chouhan
      Tejas Chouhan
      Blog Post Author

      Hi Petr

      This is logged in with company s-user id, so will show actions pending from every user who use the same s-userid.

      Getting customer id for each user would be difficult

      Best regards

      Tejas

      Author's profile photo Petr Plenkov
      Petr Plenkov

      The deal is: my company provides separate S-id for each employee.

      In my case that means that in the old support.sap.com I have only my incidents in My inbox section. Here I couldn't do this.

      And actually I see incidents from different S-users. Seriously looks like a mess =) But very handsome mess with pretty nice UI.

      Author's profile photo Tejas Chouhan
      Tejas Chouhan
      Blog Post Author

      Haha ok ..may be its still under some maintenance

      Author's profile photo Former Member
      Former Member

      Hi Tejas,

      Incidents tile should be described as 'search incident' as it reads data from the section of incidents search for the customer to which S-user is assigned (not from your inbox).

      Generally: very nice Fiori-based UI with reasonable performance (like for Fiori ๐Ÿ™‚

      BR,
      Adam

      Author's profile photo Inbal Sabag
      Inbal Sabag

      Hi,

      I have 2 questions -

      1. Is it a cloud-based solution (Fiori Launchpad on HANA Cloud Platform) or on premise?

      2. Does it replace any other solutions which you already have for support site?

      Thanks,

      Inbal

      Author's profile photo Tejas Chouhan
      Tejas Chouhan
      Blog Post Author

      Hi Inbal,

      Basically its a support portal also available in fiori form. You can say that this is cloud based, because you are connecting to Service market place.

      I have not researched on all the features, but this covers most of them like searching notes or creating incidents

      Regards,

      Tejas

      Author's profile photo Tejas Chouhan
      Tejas Chouhan
      Blog Post Author

      This will ask for HANA Cloud access.

      Author's profile photo Former Member
      Former Member

      Now they changed something and no incident is possible to be opened.

      It worked last week at least.

      Author's profile photo Tejas Chouhan
      Tejas Chouhan
      Blog Post Author

      Hi Petr,

      Agree, its always connecting me to HDB for search.

      Not sure whom to contact,but for time being i use : service.sap.com/notes ๐Ÿ™‚

      Regards,

      Tejas

      Author's profile photo Swapnil Borkar
      Swapnil Borkar

      Hi Tejas
      Not all SAP applications are supported as of now , any idea when support for C4C will be included in  One Support.

      Thanks

      Swapnil

      Author's profile photo Tejas Chouhan
      Tejas Chouhan
      Blog Post Author

      Hi Swapnil,

      No idea. You can reach out to SAP Service market place product team.

      Regards,

      Tejas

      Author's profile photo Shegar Rajamani
      Shegar Rajamani

      Hi Tejas,

       

      I have got S-user as i completed my certification, but i am not able to access

      SAP One Support Launchpad.

      It says i am a P-user, can you please advice me

       

      shegar

      Author's profile photo Former Member
      Former Member

      when you edit a message, how to change the status to "send to sap" from "partner Customer action" ???

      We have HIGH priority messages we can not send to sap !!!

      Please HELP

      Author's profile photo Michael Appleby
      Michael Appleby

      You need to call the help desk instead of posting here.  I am sending you a Direct Message.

      Regards, Mike (Moderator)

      SAP Technology RIG

      Author's profile photo Joachim Rees
      Joachim Rees

      There's a blog series on the new SAP ONE Support Launchpad:

      SAP ONE Support Launchpad Blog Series: A Revolutionary New Way to Access Support

      enjoy!

      Joachim

      Author's profile photo domnic domnic
      domnic domnic

      Unable to print an Incident from Launchpad, switching to legacy application shows no incident that is raised using launchpad.

      Regards,

      Domnic

      Author's profile photo Former Member
      Former Member

      Hiโ€ฆEveryone

      I got an error while upgrading SAP B1 8.82 PL4 to SAP B1 9.2 PL6 as per following.

      โ€œDashboard packages โ€“ This entry already exists in the following tables (-2035)โ€

      I also tried to upgrade first SAP B1 8.82 PL4 to SAP B1 9.2 PL3 but problem as it is.

      Please help me out regarding the error.

      Regards,

      Sumit Pithva

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