I want to share with you an experience about milestones after Go Live in business where I work.
We gone out Golive 9 months ago, since then we had many problems with: Users, Internal Communication, Process Speed and Productivity. Additionally the business was changed their natural process for another process. As the days the problems was increasing.
The CEO of the factory, is a person very very committed with the process and with SAP System, and always towards meetings for the purpose of communicate to all managers the importance to use SAP correctly, however after the meeting clutter return
In that moment was when I take awareness to the importance of Change Management, we had all day all days supporting different areas such as FI, CO, PS, MM, SD, PP, PM, ETM, HCM, QM.
After that and towards days, we start a program to had as core the Change management, with this tool was evident the improve in:
-Knowledge of process & business
Simply wanten to share this experience about impotance of tools as Change Management that are very interesting and helpful for our work
Currently we are designing Roll-Out to another centre of the Company and going to start to implementing WPB, surely considering The Change Management in book Lessons Learned