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The final call in the Collection Phase of the Customer Connection for Workflow took place today.  If you want to read some background on what the Customer Connection Program is, I’ve written about it here.

You can of course feel free to scroll down for screen shots and comments that took place during this call.  But I’ll give a brief overview now.

There were 56 requests when this Customer Connection officially kicked off in February (this is because the Customer Connection was originally slated to begin earlier, so people did have some lead time to enter their requests).  Now there are 86 requests.  These requests range from everything like ‘Add the logging of Subsitutes’ to ‘Increase length of INSTID within structure SIBFLPOR’ – so you can see we have a wide variety.

These requests have been entered by SAP Customers and Partners around the world, and in the next few months, SAP will be evaluating them according to the scope of this program, which is mostly related to requests that will improve the end-user experience and/or make the life of the workflow administrator/developer easier.

If you or your users are working with SAP Workflow, there is still time for you to go to Influence.SAP.com and sign up for this Customer Connection.  If you have already signed up, the most important thing you can do is to go and subscribe to the requests that are already out there.

The general rule is that if a request has 5 or more subscribers and is not out-of-scope, it will be considered for evaluation.  But if a request has no subscribers, how important is that for SAP to work on?  Probably not very.

So please do go to Influence.sap.com and if you are already subscribed to this Customer Connection, check out the other requests and determine which ones are the most important to you and your business.  If you are not already subscribed to the Customer Connection, there is still time to do this!  And while you’re there, why not browse around to see what other Influence activities can benefit your business? 


In case you think that all these Customer Connections and Customer Engagement Initiatives are really just non-events, please see the slide below.  These were related to an earlier Customer Connection, and the individual requests have been implemented via OSS note. 

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Official slide deck follows….

CustCon pics.jpg

Source: SAP

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Source: SAP


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Source: SAP


55 of the requests already entered have qualified to evaluation – that is, they have 5 or more subscribers.  The remaining requests do not yet have the requisite number of subscribers, so while they MIGHT be evaluated, they also might NOT.


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Source: SAP

Some of the requests are related to Generic Object Services, and the responsibility for GOS is with another team, but if it’s determined these requests are specifically related to the workflow framework, they will be in scope.

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Source: SAP

My key take-away was that we all need to focus more on the existing requests and prioritize rather than just plunking new requests in.

SAP will be sending FBA (Feedback Agreements) to the owners of Individual Requests. 

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