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On March the 12th, we’ve organized a UX event in Belgium to help our customers understand the SAP roadmap around User Experience, and help them to get on their way. To lure in customers, we invited Andreas Hauser – one of the bigshots at SAP – to perform the keynote.

It worked.

We’ve had a really good turn-up of customers, which proves that User Experience in an SAP context is still a very vague topic, and customers still have a lot of questions. Our goal for the event, was to provide practical tips and tricks towards the IT organization on how to support the different technologies and products introduced by SAP.

So we set about, showing how typical employees have to work in the SAP system today, using the plain old SAPGui with sometimes, cumbersome transactions that provide an information overload, and not always the information you need.

For each of the steps in that scenario, we then dived deeper during separate sessions on how this step could be improved. We positioned the different possibilities according to the target audience, and the available backend software.

There’s an abundance of solutions available to improve your User Experience, mobilize applications and pimp the front-end, but the main questions still remain.

  • Which solution is the right one?
  • How do we support the technology?

So during the event, we explained that there is no “one-size-fits-all” solution. You’ll have to mix them depending on the target audience, and the goal of the application. Sometimes Screen Personas may be the answer. Sometimes it may be the Netweaver Business Client, Maybe you need Fiori for some and mobility for others. And in many cases, you may require a mixture of different solutions.

So how do you set about introducing these technologies, and supporting them?

For each product or technology, we provided practical tips to make a jumpstart, get ahead of business and buy time for the IT organization to learn these new paradigms.

You can review the full report on PuurC or review the presentations and slides on SlideShare

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