Hi all!

Update: As of June 8th a new version of the guide is available to work with SAP Cloud for Customer integration 1505. Please make a note, as some of the configuration steps have been changed… Functional scope is unchanged.

For more details have a look at the previous blog post:

With the update of the SAP Best Practices for SAP Cloud for Customer integration on SMP to the 1502 release of SAP Cloud for Customer, we also provide a updated the how-to-guide that explains you how to integrate SAP Cloud for Customer with SAP hybris Marketing.

In this guide, we are showing you how to implement the following example scenarios (see pictures below):

  1. Create leads in SAP hybris Marketing and replicate to SAP Cloud for Customer
  2. Replicating opportunities from SAP Cloud for Customer to SAP hybris Marketing – new –
  3. Create leads in SAP Cloud for Customer and replicate to SAP hybris Marketing – new –
  4. Replicate contacts from SAP Cloud for Customer to SAP hybris marketing

You can find the how-to-guide on SMP, where you can download it as part of the overall best practice package for SAP Cloud for Customer integration: http://service.sap.com/rds-cfc-int

Any feedback suggestions on the guide is highly appreciated!

CEI_process_0.JPG

CEI_process_1.JPG

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8 Comments

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  1. Markus Grant

    Hi,

    Got the interface working nicely, thanks! No problems with the guide, it’s pretty clear. 🙂 Please could you elaborate on where the C4C data is stored in HANA? There doesn’t appear to be any separate schema as we have when pulling data from on-premise CRM/ERP using the Landscape Transformation Replication Server.

    Kind Regards,

    Markus Grant

    *EDIT: ok, I get the comment from the guide now that the C4C data is stored as facets in hybris marketing and to be more precise table CUAND_CE_IC_FCET.

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    1. Dirk Recktenwald Post author

      Hi Markus,

      the team that has developed the guide is not an expert team on HANA databases, but we are working finding an answer for you – please hang in there….

      Dirk

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    2. Sascha Tom Ulbrich

      Hi Markus,

      the data is loaded into the tables of hybris Marketing (via ODATA I guess?)

      The most important tables:

      Interaction Contact (IC):

      CUAND_CE_IC_ROOT – The “golden” record (DB_KEY is key)

      CUAND_CE_IC_FCET – Facets of the contact (PARENT_KEY referes to IC_ROOT)

      CUAND_CE_IC_FT_D – Facet Masterdata (PARENT_KEY refers to FCET, ROOT_KEY to IC_ROOT)

      Interaction (IA):

      CUAND_CE_IA_RT – Root table of interactions with most data (CONTACT_KEY refers to IC_ROOT)

      CUAND_CE_IA_INTR – Item of Interests (PARENT_KEY refers to IA_RT)

      CUAND_CE_IA_PROD – Object IDs (eg Products) for IAs (PARENT_KEY refers to IA_RT)

      Hope that helps.

      BR

      Sascha

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  2. Michael Janello

    HI Dirk,

    thanks for sharing, do i assume right , that scenario 1-3 would assume/require the contacts to be in sync meaning known in all participating systems ?

    kind regards,MJ

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  3. REMI laurent

    Hi Dirk

    Thanks for your help.

    That’s very clear and sure It’ll be useful !

    Do you know if others integration scenarios might be included in the next releases ?

    Thx & regards

    Rémi

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    1. Dirk Recktenwald Post author

      Hi Remi,

      currently we do not plan to add new scenarios to this guide. With SAP Cloud for Customer 1508 release, you also have the possiblity to use HCI or PI i-flows instead of Webservices for the integraiton. You can take a look at the documentation here:

      https://websmp207.sap-ag.de/cloud4customer

      Document is called: “INTEGRATION: SAP Cloud for Customer and hybris Marketing”

      Hope this helps,

      Dirk

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