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Author's profile photo Dirk Recktenwald

Update: How-to-Guide for C4C integration with hybris Marketing – now for C4C 1505

Hi all!

Update: As of June 8th a new version of the guide is available to work with SAP Cloud for Customer integration 1505. Please make a note, as some of the configuration steps have been changed… Functional scope is unchanged.

For more details have a look at the previous blog post:

With the update of the SAP Best Practices for SAP Cloud for Customer integration on SMP to the 1502 release of SAP Cloud for Customer, we also provide a updated the how-to-guide that explains you how to integrate SAP Cloud for Customer with SAP hybris Marketing.

In this guide, we are showing you how to implement the following example scenarios (see pictures below):

  1. Create leads in SAP hybris Marketing and replicate to SAP Cloud for Customer
  2. Replicating opportunities from SAP Cloud for Customer to SAP hybris Marketing – new –
  3. Create leads in SAP Cloud for Customer and replicate to SAP hybris Marketing – new –
  4. Replicate contacts from SAP Cloud for Customer to SAP hybris marketing

You can find the how-to-guide on SMP, where you can download it as part of the overall best practice package for SAP Cloud for Customer integration: http://service.sap.com/rds-cfc-int

Any feedback suggestions on the guide is highly appreciated!

CEI_process_0.JPG

CEI_process_1.JPG

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      9 Comments
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      Author's profile photo Markus Grant
      Markus Grant

      Hi,

      Got the interface working nicely, thanks! No problems with the guide, it's pretty clear. 🙂 Please could you elaborate on where the C4C data is stored in HANA? There doesn't appear to be any separate schema as we have when pulling data from on-premise CRM/ERP using the Landscape Transformation Replication Server.

      Kind Regards,

      Markus Grant

      *EDIT: ok, I get the comment from the guide now that the C4C data is stored as facets in hybris marketing and to be more precise table CUAND_CE_IC_FCET.

      Author's profile photo Dirk Recktenwald
      Dirk Recktenwald
      Blog Post Author

      Hi Markus,

      the team that has developed the guide is not an expert team on HANA databases, but we are working finding an answer for you - please hang in there....

      Dirk

      Author's profile photo Former Member
      Former Member

      Hi Markus,

      the data is loaded into the tables of hybris Marketing (via ODATA I guess?)

      The most important tables:

      Interaction Contact (IC):

      CUAND_CE_IC_ROOT - The "golden" record (DB_KEY is key)

      CUAND_CE_IC_FCET - Facets of the contact (PARENT_KEY referes to IC_ROOT)

      CUAND_CE_IC_FT_D - Facet Masterdata (PARENT_KEY refers to FCET, ROOT_KEY to IC_ROOT)

      Interaction (IA):

      CUAND_CE_IA_RT - Root table of interactions with most data (CONTACT_KEY refers to IC_ROOT)

      CUAND_CE_IA_INTR - Item of Interests (PARENT_KEY refers to IA_RT)

      CUAND_CE_IA_PROD - Object IDs (eg Products) for IAs (PARENT_KEY refers to IA_RT)

      Hope that helps.

      BR

      Sascha

      Author's profile photo Michael Janello
      Michael Janello

      HI Dirk,

      thanks for sharing, do i assume right , that scenario 1-3 would assume/require the contacts to be in sync meaning known in all participating systems ?

      kind regards,MJ

      Author's profile photo Former Member
      Former Member

      Hi Dirk

      Thanks for your help.

      That's very clear and sure It'll be useful !

      Do you know if others integration scenarios might be included in the next releases ?

      Thx & regards

      Rémi

      Author's profile photo Dirk Recktenwald
      Dirk Recktenwald
      Blog Post Author

      Hi Remi,

      currently we do not plan to add new scenarios to this guide. With SAP Cloud for Customer 1508 release, you also have the possiblity to use HCI or PI i-flows instead of Webservices for the integraiton. You can take a look at the documentation here:

      https://websmp207.sap-ag.de/cloud4customer

      Document is called: "INTEGRATION: SAP Cloud for Customer and hybris Marketing"

      Hope this helps,

      Dirk

      Author's profile photo Former Member
      Former Member

      Get It.

      I am gonna have a look to this document.

      Thank you very much Dirk.

      Best Regards

      Rémi

      Author's profile photo Former Member
      Former Member

      Hi,

      I am trying to integrate C4C and Hybris marketing using PI. I am getting an error in PI  Please help here.

      Author's profile photo Former Member
      Former Member

      Hi Priya,

       

      Do you have any documentation on how SAP Hybris Marketing and C4C are Integrated we have client implementing C4C and Marketing that is to be integrated using SAP PO.Request your help on this ASAP.

       

      Thanks and Regards,

      Rajesh Naidu