Dear SAP Mobile Platform 2.3 and Agentry Users,

It was brought to our attention in SAP that there are documentations available online that was not specific enough to outline the limitation or restriction of the Agentry clustering inside SAP Mobile Platform 2.3 version. With this lack of documentation on the restriction, users are assuming full capability. To properly address this we have created a KBA and notified the SAP Mobile Platform 2.3 documentation team to update the online links to refer to this restriction/limitation.

Symptoms:

  • When the same user logs in from 2 different devices to the SMP (SAP Control Center) clustered setup, the user is allowed to connect successfully versus SMP (SCC) denying access (i.e. User is already logged in elsewhere).
  • When the Agentry client/user connects to the SMP clustered server, the SCC does not see the Agentry user connected in the Admin GUI.

In addition to this, we (support, QA, development/engineering team) have tried recently to see if there is another means to do it via manual clustering. After additional testing with SAP Control Center and Agentry clustering our official recommendation based on the known restriction/limitation is stated in KBA # 2129430. Please use it as guideline or reference.

Thanks to all customers who made SAP aware of this as we strive to improve our documentation and make our online user community aware of this knowledge.

Best Regards,

Mark Pe

SAP Platinum Support Engineer

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