SAP Radio is the internet radio show that brings you exclusive insights from thought leaders around the world. On March 10, 2015, the topic was Telcos, Big Data, new services and the future of customer engagement.
Telcos provide the backbone of our always-connected digital lives. As customers, we expect a dazzling array of services that were considered virtual magic, or perhaps elite perks, a mere 25 years ago.
The buzz: Ring ring.
But deregulation and the web have eroded their traditional revenue streams.
With declining voice revenues and cloud-based data taking over, how can Telcos make us happy, stay profitable, and still keep the digital foundation of our economy at 5-nines reliability (hint: remember the landline)?
The experts speak.
E.Y. Snowden, RBM Technologies: “Dum Spiro Spero. Latin for ‘While I breathe, I hope.” (Snowden family motto. Originally Theocritus and Cicero)
Johan Bergh, DigitalRoute: “Minima Maxima Sunt. Latin for ‘The smallest things were the most important.’ That means Smart Data, not Big Data!”
Rick Costanzo, SAP: “Aut Viam Inveniam Aut Faciam. Latin for ‘I shall either find a way or make one.’” (Hannibal and others)
Listen to the replay for Dialing it In: Telcos Look to Big Data and New Services.