We had a challenge where we needed to make the InsideView Account mashup work with SSO.
We used the delivered standard mashup for InsideView Accout, and made a copy of it so we should customize the mashup. We made it available as a facet in the C4C Account screen.
The environment was using customized IDP (F5), and the logs was showing that the mashup was reaching InsideView, which then was reaching out to the IDP for verification.
After several working sessions with InsideView support, we got it working !
Here’s a summary of the changes:
On C4C side, we added a new parameter ssoName and set a value based on InsideView.
We also hardcoded a value for the crm_orgid parameter in the mashup URL.
InsideView configured some changes to match the C4C changes – I assume adding those values for the parameters in their DB..
The IDP team also made changes on the assertion values sent back to InsideView.
Now the InsideView facet mashup works like a champ !
Notes to replicate these step: I recommend you reach out to InsideView support to coordinate the values you need for the 2 parameters. The SAML tracer add-on in Firefox was also very useful.