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Author's profile photo Diane Bradley

Keeping a Dispersed Workforce Informed

As today’s workforce becomes more and more dispersed, the process of workforce communications has grown more complex. Work is now getting done wherever an employee happens to be—in airports, hotel rooms, a partner’s office, and often, at home. Plus, they’re working on a number of different devices—perhaps a desktop workstation, a laptop, a smartphone, or a tablet.

The complexity of this situation means that your customers probably aren’t sure that their workforce is getting the critical information they need, when they need it. They might know that information was sent and received, but most likely they don’t know if their workforce actually comprehended the information.

SAP Communication Center by ANCILE helps simplify the entire communications process—from message creation, to delivery and receipt, to knowledge assessment. It enables users to easily create new messages or grab content from the Web to send to employees wherever they may be. Organizations can quickly assess whether messages have been understood with thorough knowledge-check responses. Best of all, getting the right information to the right people at the right level of priority happens with minimal assistance from IT staff.

This solution will help your customers stay in touch with personnel in the field through easy uploading of new videos, demos, customer testimonials, and other information to a shared content library. They’ll be able to target communications by product line and geographic region, for example, to deliver only information that’s relevant to the recipient.

In addition, SAP Communication Center by ANCILE is flexible. It can be used with Internet Explorer, Safari, Google Chrome, and Firefox Web browsers—and an iOS app—to create messages in English, French, German, Japanese, Portuguese, and Spanish. It uses the latest security standards and practices to keep your customer’s data secure and confidential. All messages supported by the solution are encrypted and authenticated.

Make sure your customers know that they can turn information into a competitive advantage. Tell them about SAP Communication Center by ANCILE so they can be confident their workforce is informed, competent, and working at optimum levels. Read more here.

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