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Contact Energy New Zealand talks about the Business Benefits of SAP MaxAttention

Hear from Contact Energy how SAP MaxAttention gave them access to expertise. “…After just a few days a 30 percent improvement in our CRM performance. The real benefit to that is not that the system performs faster but the outcome for our business is that what we call average handle time, the amount of time a customer takes on a call with us, dropped by 100 seconds. Now that’s substantial because it means you can take more calls, it means you can answer a customer’s query much more quickly, which obviously they’re happy about, and the cost to serve overall decreases as well. And that’s a fantastic example around the benefits of SAP Max Attention”.

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