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Author's profile photo Jamie Cawley

Troubleshooting SAP Web IDE Destination Issues

Introduction

When experiencing destination connectivity problems, please follow the noted steps and include the results in your post.

Using Google Chrome clear the cache of your browser and reopen it.  Open Web IDE and prior to replicating your issue open the javascript console, if you are unsure about how to do, this steps can be found here.

Using one of the templates, File -> New ->  Project From Template, provide the necessary information up to the point of where you select your destination.  You may want to clear the console prior to selecting the destination, check the link for the steps.  After selecting the destination you should see an error displayed in the console.  Right click on the link in the console and choose Open link in New Tab.

At this point you should see an error within the browser window.  Provide this, your destination configuration and your HANA Cloud Connector configuration.

Common Errors…

Error: Cannot open tunnel with id account:///<USER ID>trial

Cause: Most likely the HANA Cloud connected is not connected or not running.

Error: Unable to open connection to backend system

Cause: Check the Internal Host name in the Cloud Connector

Error: Connection reset by peer

Cause: Check the protocol of the backend system in the Cloud Connector

Error: Access denied to resource /sap/opu/odata/IWFND/CATALOGSERVICE/$metadata on system…

Cause: Check the URL Path or Access Policy of the “Resources Accessible” of the connection in the Cloud Connector

Error: HTTP Status 500 – Could not connect to remote host

Cause: The destination url can not be accessed, maybe a typo or an incorrect Proxy Type

Error: Astaro Security Gateway….

Cause: Check the Proxy Type of the destination

Assigned Tags

      61 Comments
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      Author's profile photo Former Member
      Former Member

      Hi Jaime,

      My name is Deepti.I am facing an issue while connecting to the Hana Cloud connector.It says to install Microsoft Visual Studio,and when I try to install it is redirecting to Visual C++ redistributable SP1 2010.I am confused totally ,and not able to install visual studio and not able to Hana Colud Connector. Can you please guide me

      Thanks

      Deepti..

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Hi Deepti,

      You need to install the Microsoft Visual Studio C++ 2010 runtime libraries which is the Visual C++ redistributable, not Visual Studio.

      Regards,

      Jamie

      Author's profile photo Former Member
      Former Member

      Hi Jamie,

      I did that.As the next thing when I try to run the SAP HANA Colud connector it is showing the following popup.

       

          I am trying to upload the image somehow it is not taking. but the message it says is

      Microsoft Visual Studio C++ 2010 SP1 redistributable is not installed.

      Deepti.

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Did you try rebooting?

      Jamie

      Author's profile photo Irfan Gokak
      Irfan Gokak

      Use this link to install http://www.microsoft.com/en-sa/download/details.aspx?id=8328

      Author's profile photo Former Member
      Former Member

      Hi Jamie,

      I am trying to access SAP Web IDE using SAP HANA Cloud Platform account through subscription link for webide.

      It gives me application url as

      "

      https://webide-p##########trial.dispatcher.hanatrial.ondemand.com

      while going to this link, access denied error is coming :_

      "HTTP Status 403 - You are not authorized to access this resource"

      Please suggest what steps are missed in this configuration.

      error403.PNG

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Hi Prabh,

      There were some problems this morning with the system.  Please try again and if you experience any issues open a forum thread detailing the issue.

      Regards,

      Jamie

      SAP - RIG

      Author's profile photo Jarl Jansen
      Jarl Jansen

      Hi Jamie,

      seems that i have a similar issue.

      Please see my entry from today below.

      Regards,

      Jarl

      Author's profile photo Michal Keidar
      Michal Keidar

      It's kind of a hack solution but try to set the WebIDEPermission to "Everyone" in the cockpit

      WebIDEPermission.JPG

      Author's profile photo Nico Sauter
      Nico Sauter

      Hy Jamie,

      I have managed to configure everything correctly (Cloud Connector and corresponding destination) in order to use an ODATA service from an ABAP Backend system. For the data connection, it looks like the Web IDE automatically tries to connect to the first available client of that system (001 in my case)? Is there any chance to specify which client the Web IDE will connect to?

      Regards,

      Nico

      Author's profile photo Nico Sauter
      Nico Sauter

      Found the answer myself 😉

      You will need to add an additional property in your destination called "sap-client".

      Author's profile photo Jarl Jansen
      Jarl Jansen

      Hi Nico,

      i face same problem and already added additional property "sap-client" to destination. It doesn't work.

      In Web-IDE when you choose New Project from Template ... Choose Data Connection ... where you choose your destination, i get the following error in the java-script console:

      GET https://webide-<removed>.dispatcher.hanatrial.ondemand.com/destinations/FD0/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/$metadata 403 (Forbidden)

      When i test the given link, i get the error

      Access denied to system <removed>. In case this was a valid request, ensure to expose the system correctly in your SAP HANA Cloud connector.

      It's an OnPremise system.

      When i test it on HANA Cloud connector, everything is fine.

      If sap-client would work, everything would be fine. It seems that sap-client is ignored because there is another "default" mandant where i get this error message.

      Any ideas why sap-client is ignored or something i could have make wrong ?

      Regards,

      Jarl

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Did you check the resource paths in the cloud connector?  If you are still experiencing issues please open a post with the information the blog details to provide.

      Regards,

      Jamie

      SAP - RIG

      Author's profile photo Jarl Jansen
      Jarl Jansen

      I checked resource paths and eveything looks fine. These are

      /sap/bc/adt

      /sap/bc/bsp

      /sap/bc/ui5_ui5

      /sap/hba

      /sap/opu/odata

      What should i do now ?

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Please create a thread with the details noted in the blog.

      Regards,

      Jamie

      SAP - RIG

      Author's profile photo Jarl Jansen
      Jarl Jansen

      Sorry Jamie, I am new to SCN. What needs to be done to create a thread in the blog ?

      Author's profile photo Michael Appleby
      Michael Appleby

      Hi Jarl,

      Please go to the Getting Started link at the top right of each SCN page.  You will find instructions on how to create a Discussion.  Make sure your topic line is clear and that the Discussion is marked as a Question.  If you are still having problems with figuring it out, respond here again.

      Regards, Mike (Moderator)

      SAP Technology RIG

      Author's profile photo Michal Keidar
      Michal Keidar

      Can you attach a screen shot of your destination? In the cockpit and cloud connector

      Author's profile photo Akshaya p
      Akshaya p

      Hi Jamie,

      I'm getting the following error when I try to run a project by using on-demand to on-premise connectivityin HCP.

      I have a productive account.

      HTTP Status 403 - Orion cannot be accessed. Reason: Could not retrieve content from /file/bXXXXXXX$SXXXXXXX-OrionContent/ffff/neo-app.json. Reason: HTTP/1.1 403 Forbidden

      Can you suggest solution for the same?

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Hi Akshaya,

      Please create a new discussion thread describing your issue.  Include the error, how it is being produced and any screenshots that would be helpful.

      Regards,

      Jamie

      SAP - RIG

      Author's profile photo Akshaya p
      Akshaya p

      Hi Jamie,

      The error was fixed after the project got activated successfully

      For information, find below the screenshot of the error

      Author's profile photo Michal Keidar
      Michal Keidar

      Hi,

      What do you mean the project got activated successfully?

      What did you do exactly to resolve this issue?

      Just in case someone else has encountered this..

      Thanks,

      Michal.

      Author's profile photo KARTHIKEYAN Rajendran
      KARTHIKEYAN Rajendran

      Hi,

      I have performed a local installation of WebIDE (1.8.4) and created a new destination file under the directory "C:\SAPWebIDE\eclipse\config_master\service.destinations\destinations" named NorthWind. Here are the content

      Name=Northwind

      Type=HTTP

      Description=Northwind OData Service

      URL=http\://services.odata.org

      Authentication=NoAuthentication

      WebIDEEnabled=true

      WebIDESystem=Northwind

      WebIDEUsage=odata_gen

      But this connection doesn't appear in the Data Connection screen - doesn't matter which ever application type I choose to create a new project from template from.

      Please help!

      Thanks in advance

      Karthik

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Please create a new discussion thread describing your issue.  Include the error, how it is being produced and any screenshots that would be helpful.

      Regards,

      Jamie

      SAP - RIG

      Author's profile photo Michal Keidar
      Michal Keidar

      Try to add the WebIDEUsage of odata_abap

      Author's profile photo Yogesh KishoreKumar
      Yogesh KishoreKumar

      Hi Jamie Cawley,

      I Am facing an issue while opening my trail vesion of SAP WEB ide.

      PFB image .WebIde.PNG

      Regards

      Yogesh

      Author's profile photo Michal Keidar
      Michal Keidar

      Hi Yogesh,

      Do you have any destination configured? Perhaps it's configured as HTTP and it should be configured as HTTPS? Just a thought from looking at the console error.

      Michal.

      Author's profile photo Yogesh KishoreKumar
      Yogesh KishoreKumar

      Thanks Micheal

      PFB screenshot for Destination.Capture.PNGR

      Capture2.PNG

      Regards

      Yogesh

      Author's profile photo Michal Keidar
      Michal Keidar

      Hi Yogesh,

      You need to change all "RDE" to "WebIDE" in your properties (it's case sensitive), i.e. WebIDEEnabled.

      See this blog for more info: How to use Northwind OData service with SAP Web IDE

      Michal.

      Author's profile photo Michal Keidar
      Michal Keidar

      Also I see in the console several errors regarding the factsheet plugin, are you using it?

      Maybe you can try adding this parameter to the url of Web IDE: settings=ignore

      and see if it helps.

      Michal.

      Author's profile photo Former Member
      Former Member

      Hi,

      should direct access work for the WEB IDE, too?!

      When trying: https://rde-fiori.dispatcher.neo.ondemand.com/index.html from outside SAP network I get a "ERR_CONNECTION_TIMED_OUT" on the index.html.

      I would assume that a WEB IDE on public address should work. Instead I don't get even index.html loaded or get any error message fom the IDE back.

      It would be realy cool if we can get this working from remote place without logging into SAP Network for Win8.1 devices such as any .corp address (or JAM)  is working now on Win8.1.

      Best regards

      Eckard.

      Author's profile photo Michal Keidar
      Michal Keidar

      You can get a trial account on SAP HANA Cloud Platform and you'll get a Web IDE available outside the SAP network. Use SAP HANA Cloud Connector if you wish to connect to internal backend systems

      Setup your SAP Web IDE on HANA Cloud Platform Part 1

      Regards,
      Michal.

      Author's profile photo Surendar Pulimamidi
      Surendar Pulimamidi

      Hi,

      I am getting below error.

      Capture1.PNG

      My service Destination file details.

      Capture2.PNG

      Capture3.PNG

      Please help me out.

      Thanks

      Surendar

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Hi Surendar,

      It looks like you have some extra spaces in your destination url.  Please make sure none of the fields in the definition have extra spaces.

      Regards,

      Jamie

      SAP - Technology RIG

      Author's profile photo Surendar Pulimamidi
      Surendar Pulimamidi

      Thanks Jamie. It worked.Extra spaces in description.

      Author's profile photo Former Member
      Former Member

      Hi Jamie

      I am facing an error while trying to run a project, to display product data using OData in Web IDE.  I am going exactly as per the steps in the HANA Academy tutorial

      SAP HANA Academy - SAP Web IDE: Run a Project [1.15] - YouTube

      I was able to configure the destination and it showed the Products tables on the right of the screen, However, When I run the project I get the below screen, which says that “the requested resource not found”.

      /wp-content/uploads/2015/10/pict1_808983.png

      Below is the screen shot of the errors in browser Console (

      /wp-content/uploads/2015/10/pict2_808984.png

      Below is the configuration of the Destination

      /wp-content/uploads/2015/10/pict3_809000.png

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Hi Arun,

      Please place your question in the forums for this will allow others to see your question and it will be searchable from outside sources.

      Regards,

      Jamie

      SAP - Technology RIG

      Author's profile photo Former Member
      Former Member

      Hi Jamie

      Thanks for taking the time to reply

      I found the solution . It was because I was using V3 and not V2 of the Service .

      Going forward I will post the questions in the forum only

      Regards

      Arun

      Author's profile photo Former Member
      Former Member

      Great Blog. Saved me in debugging the connectivity issues.

      Thanks Jamie, Appreciate your hard work and support to the community.

      Thanks

      Krish

      Author's profile photo Former Member
      Former Member

      Hi Jamie,

      I have issue with accessing destination in Web IDE.

      I have created new thread for this.

      Could you please go through it.

      Unable to access HANA cloud cockpit Destination | SCN

      Appreciate your help!

      Thank you!

      Tushar C.

      Author's profile photo Former Member
      Former Member

      Hi all,

      I am trying to configure the northwind in trail webIDE cloud account but getting below error please advise me how to resolve?

      Looking for urgent help

      /wp-content/uploads/2015/12/error1_858887.jpg

      Destination information
      /wp-content/uploads/2015/12/error2_858888.jpg

      Thanks

      Nirmal Jain

      Author's profile photo Michal Keidar
      Michal Keidar

      Try to change the value of WebIDEEnabled property from "True" to "true".

      Author's profile photo Jan De Rijck
      Jan De Rijck

      I am facing the following problem :

      Setup : HCP with HANA Cloud Connector and R/3 back-end system.

      Configured destination in the cockpit and when performing 'Check Connection', I get a success message.

      However, when opening the WebIDE console gives me following message :

      Destination 'R3_2' is either not a Web IDE destination or not valid because the WebIDEUsage or URL properties are missing in the destination settings.

      Check your destination settings in the SAP HANA Cloud Platform Cockpit.

      Importing applications (FIORI) from back-end (was) working, but when executing, the flower icon kept turning or another error message was displayed.

      Connection type is internet/HTTP with following properties

      sap-client 500

      WebIDEEnabled true

      WebIDESystem RCK

      WebIDEUsage dev_abap,ui5_execute_abap,bsp_execute_abap,dev_gen,odata_abap

      Any ideas ?

      Author's profile photo Michal Keidar
      Michal Keidar

      Are you sure there's such a WebIDEUsage called dev_gen?

      I'm not familiar with it and it's not showing in the documentation: SAP Web IDE Developer Guide

      Try to remove it and see what happens.

      Regards,
      Michal.

      Author's profile photo Jan De Rijck
      Jan De Rijck

      Thank you Michal,

      This indeed was a problem.

      Now the import of for example the HCM_EMPLOYEE_LOOKUP_SRV odata service from back-end is working.

      When executing this as a 'SAP Fiori Component on Sandbox', i receive the pop-up for user and password of my back-end development system.

      Next, I get the Fiori flower icon which keeps on turning and saying 'App-view'. Nothing else happens. Any ideas ?

      I can call the https://xx.xx.xx.xx:8000/sap/opu/odata/sap/HCM_EMPLOYEE_LOOKUP_SRV/?$format=xml

      service, which returns an xml.

      Author's profile photo Michal Keidar
      Michal Keidar

      Can you see if there's any error in the browser's console and network trace?

      Author's profile photo Jan De Rijck
      Jan De Rijck

      Console is not providing anything.
      Trace in google chrome stops at the following

      Screen Shot 2016-01-04 at 20.24.31.png

      Author's profile photo Michal Keidar
      Michal Keidar

      Have you tried running it using a different runner? For example as a Web Application

      Author's profile photo Jan De Rijck
      Jan De Rijck

      Running as web application immediately stops.

      I also think you cannot run it as web service since it does not have the required file.

      Screen Shot 2016-01-06 at 13.01.00.png

      Author's profile photo Naresh Kumar Abaka
      Naresh Kumar Abaka

      Hi Jaime,

      My error is "Cannot select the system.Check the configuration for ABAP Development tools". Attaching the screen shot with console information. Can you please help me on this.

      Capture.PNG

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Please create a new discussion with the details of your issue.

      Regards,

      Jamie

      SAP - Technology RIG

      Author's profile photo Naresh Kumar Abaka
      Naresh Kumar Abaka
      Author's profile photo Former Member
      Former Member

      Hi All,

      I am getting the below error when I am trying to execute the custom app created through Web IDE 1.34.9 Version .

      HEAD https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 405 (Method Not Allowed)

      GET https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 504 (Gateway Timeout)

      followed by other error messages

      As per one of the solutions in other threads I had added the below two parameters in the to avoid the above to messages model.js

      sap.ui.define([

        "sap/ui/model/json/JSONModel",

        "sap/ui/Device"

        ], function (JSONModel, Device) {

        "use strict";

        return {

        createDeviceModel : function () {

        var oModel = new JSONModel(Device);

        oModel.setDefaultBindingMode("OneWay");

        oModel.useBatch =  false;

        oModel.disableHeadRequestForToken = true;

        return oModel;

        }

        };

        }

      );

      oModel.useBatch =  false;
      oModel.disableHeadRequestForToken = true;

      Even after adding the above parameters the issue is not resolved .

      I am getting the below error now.

      HEAD https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 500 (Internal Server Error)

      GET https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 504 (Gateway Timeout)

      Followed by other errors.

      My Odata service has about 10 records of data which will be fetched in ENTITYSET method ..

      Please help to find out what could be the issue.

      Regards,

      Raghuveer

      Regards,

      Raghuveer

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      Please create a new discussion with the details of your issue, providing the related information noted in the blog.

      Regards,

      Jamie

      SAP - Technology RIG

      Author's profile photo Former Member
      Former Member

      Hi All

      Please help me to connect with real time backend system in hana cloud connector.

      /wp-content/uploads/2016/08/flrportal2_1009594.pngI created my destination and it pop's successful.

      I can able to access services catalog connection in my server and i have done my application in UI5.

      But when i run with real time backend it's showing as internal error 500.error 500.png

      Author's profile photo Michael Appleby
      Michael Appleby

      Unless you are asking for clarification/correction of some part of the Document, please create a new Discussion marked as a Question.  The Comments section of a Blog (or Document) is not the right vehicle for asking questions as the results are not easily searchable.  Once your issue is solved, a Discussion with the solution (and marked with Correct Answer) makes the results visible to others experiencing a similar problem.  If a blog or document is related, put in a link.  Read the Getting Started documents (link at the top right) including the Rules of Engagement. 

      NOTE: Getting the link is easy enough for both the author and Blog.  Simply MouseOver the item, Right Click, and select Copy Shortcut.  Paste it into your Discussion.  You can also click on the url after pasting.  Click on the A to expand the options and select T (on the right) to Auto-Title the url.

      Thanks, Mike (Moderator)

      SAP Technology RIG

      Author's profile photo Former Member
      Former Member

      I am having a problem saying for my personal edition of webide is there anything i am missing

      Problem accessing /watt/destinations/DV4/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/ServiceCollection. Reason:

          ProxyServlet: /watt/destinations/DV4/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/ServiceCollection

       

      Author's profile photo Jamie Cawley
      Jamie Cawley
      Blog Post Author

      HI Mahesh,

      Please create a new discussion providing all of the details noted in the blog.

      Regards,
      Jamie

      Author's profile photo Former Member
      Former Member

      hi jamie i have an issue,
      my sap web ide is loading properly and i have all the project files folder visible in my workspace , but i am unabe to open files to view my codes and i am unable to run my application, but this issue is only with my LAPTOP but in my DESKTOP with the same user id for sap web ide everything is working perfectly fine . please help me with this  issue soon as possible
      thank you

      Author's profile photo DurgaPrasanth vemula
      DurgaPrasanth vemula

      I had done local installation of Webide and i am connect to SAP S/4 hana system and i am getting the error message

      HTTP ERROR: 404

      Problem accessing /destinations/S4H/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/ServiceCollection. Reason:

          ProxyServlet: /destinations/S4H/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/ServiceCollection
      
      
      1)

      2)

       

      3) In the Path i had mentioned

      #ServiceDestination
      Description=S4H
      Type=HTTP
      TrustAll=true
      Authentication=NoAuthentication
      Name=S4H
      ProxyType=OnPremise
      URL=http://192.168.10.10:8703
      WebIDEUsage=odata_abap,dev_abap,ui5_execute_abap,odata_gen,odata_xs
      WebIDESystem=S4H
      WebIDEEnabled=true
      sap-client=800

       

      Author's profile photo vedamoorthy rajan devrao
      vedamoorthy rajan devrao

      Hi Durga prasad,

       

      Is your issue resolved. Even i face the same problem. Could you tell me what was the issue?