Introduction

When experiencing destination connectivity problems, please follow the noted steps and include the results in your post.

Using Google Chrome clear the cache of your browser and reopen it.  Open Web IDE and prior to replicating your issue open the javascript console, if you are unsure about how to do, this steps can be found here.

Using one of the templates, File -> New ->  Project From Template, provide the necessary information up to the point of where you select your destination.  You may want to clear the console prior to selecting the destination, check the link for the steps.  After selecting the destination you should see an error displayed in the console.  Right click on the link in the console and choose Open link in New Tab.

At this point you should see an error within the browser window.  Provide this, your destination configuration and your HANA Cloud Connector configuration.

Common Errors…

Error: Cannot open tunnel with id account:///<USER ID>trial

Cause: Most likely the HANA Cloud connected is not connected or not running.

Error: Unable to open connection to backend system

Cause: Check the Internal Host name in the Cloud Connector

Error: Connection reset by peer

Cause: Check the protocol of the backend system in the Cloud Connector

Error: Access denied to resource /sap/opu/odata/IWFND/CATALOGSERVICE/$metadata on system…

Cause: Check the URL Path or Access Policy of the “Resources Accessible” of the connection in the Cloud Connector

Error: HTTP Status 500 – Could not connect to remote host

Cause: The destination url can not be accessed, maybe a typo or an incorrect Proxy Type

Error: Astaro Security Gateway….

Cause: Check the Proxy Type of the destination

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58 Comments

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  1. phani das

    Hi Jaime,

    My name is Deepti.I am facing an issue while connecting to the Hana Cloud connector.It says to install Microsoft Visual Studio,and when I try to install it is redirecting to Visual C++ redistributable SP1 2010.I am confused totally ,and not able to install visual studio and not able to Hana Colud Connector. Can you please guide me

    Thanks

    Deepti..

    (0) 
    1. Jamie Cawley Post author

      Hi Deepti,

      You need to install the Microsoft Visual Studio C++ 2010 runtime libraries which is the Visual C++ redistributable, not Visual Studio.

      Regards,

      Jamie

      (0) 
  2. phani das

    Hi Jamie,

    I did that.As the next thing when I try to run the SAP HANA Colud connector it is showing the following popup.

     

        I am trying to upload the image somehow it is not taking. but the message it says is

    Microsoft Visual Studio C++ 2010 SP1 redistributable is not installed.

    Deepti.

    (0) 
    1. Jamie Cawley Post author

      Hi Prabh,

      There were some problems this morning with the system.  Please try again and if you experience any issues open a forum thread detailing the issue.

      Regards,

      Jamie

      SAP – RIG

      (0) 
  3. Nico Sauter

    Hy Jamie,

    I have managed to configure everything correctly (Cloud Connector and corresponding destination) in order to use an ODATA service from an ABAP Backend system. For the data connection, it looks like the Web IDE automatically tries to connect to the first available client of that system (001 in my case)? Is there any chance to specify which client the Web IDE will connect to?

    Regards,

    Nico

    (0) 
      1. Jarl Jansen

        Hi Nico,

        i face same problem and already added additional property “sap-client” to destination. It doesn’t work.

        In Web-IDE when you choose New Project from Template … Choose Data Connection … where you choose your destination, i get the following error in the java-script console:

        GET https://webide-<removed>.dispatcher.hanatrial.ondemand.com/destinations/FD0/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/$metadata 403 (Forbidden)

        When i test the given link, i get the error

        Access denied to system <removed>. In case this was a valid request, ensure to expose the system correctly in your SAP HANA Cloud connector.

        It’s an OnPremise system.

        When i test it on HANA Cloud connector, everything is fine.

        If sap-client would work, everything would be fine. It seems that sap-client is ignored because there is another “default” mandant where i get this error message.

        Any ideas why sap-client is ignored or something i could have make wrong ?

        Regards,

        Jarl

        (0) 
        1. Jamie Cawley Post author

          Did you check the resource paths in the cloud connector?  If you are still experiencing issues please open a post with the information the blog details to provide.

          Regards,

          Jamie

          SAP – RIG

          (0) 
          1. Jarl Jansen

            I checked resource paths and eveything looks fine. These are

            /sap/bc/adt

            /sap/bc/bsp

            /sap/bc/ui5_ui5

            /sap/hba

            /sap/opu/odata

            What should i do now ?

            (0) 
                1. Michael Appleby

                  Hi Jarl,

                  Please go to the Getting Started link at the top right of each SCN page.  You will find instructions on how to create a Discussion.  Make sure your topic line is clear and that the Discussion is marked as a Question.  If you are still having problems with figuring it out, respond here again.

                  Regards, Mike (Moderator)

                  SAP Technology RIG

                  (0) 
  4. Akshaya p

    Hi Jamie,

    I’m getting the following error when I try to run a project by using on-demand to on-premise connectivityin HCP.

    I have a productive account.

    HTTP Status 403 – Orion cannot be accessed. Reason: Could not retrieve content from /file/bXXXXXXX$SXXXXXXX-OrionContent/ffff/neo-app.json. Reason: HTTP/1.1 403 Forbidden

    Can you suggest solution for the same?

    (0) 
    1. Jamie Cawley Post author

      Hi Akshaya,

      Please create a new discussion thread describing your issue.  Include the error, how it is being produced and any screenshots that would be helpful.

      Regards,

      Jamie

      SAP – RIG

      (0) 
      1. Akshaya p

        Hi Jamie,

        The error was fixed after the project got activated successfully

        For information, find below the screenshot of the error

        (0) 
        1. Michal Keidar

          Hi,

          What do you mean the project got activated successfully?

          What did you do exactly to resolve this issue?

          Just in case someone else has encountered this..

          Thanks,

          Michal.

          (0) 
  5. KARTHIKEYAN Rajendran

    Hi,

    I have performed a local installation of WebIDE (1.8.4) and created a new destination file under the directory “C:\SAPWebIDE\eclipse\config_master\service.destinations\destinations” named NorthWind. Here are the content

    Name=Northwind

    Type=HTTP

    Description=Northwind OData Service

    URL=http\://services.odata.org

    Authentication=NoAuthentication

    WebIDEEnabled=true

    WebIDESystem=Northwind

    WebIDEUsage=odata_gen

    But this connection doesn’t appear in the Data Connection screen – doesn’t matter which ever application type I choose to create a new project from template from.

    Please help!

    Thanks in advance

    Karthik

    (0) 
    1. Jamie Cawley Post author

      Please create a new discussion thread describing your issue.  Include the error, how it is being produced and any screenshots that would be helpful.

      Regards,

      Jamie

      SAP – RIG

      (0) 
    1. Michal Keidar

      Hi Yogesh,

      Do you have any destination configured? Perhaps it’s configured as HTTP and it should be configured as HTTPS? Just a thought from looking at the console error.

      Michal.

      (0) 
        1. Michal Keidar

          Also I see in the console several errors regarding the factsheet plugin, are you using it?

          Maybe you can try adding this parameter to the url of Web IDE: settings=ignore

          and see if it helps.

          Michal.

          (0) 
  6. Eckard Gehrke

    Hi,

    should direct access work for the WEB IDE, too?!

    When trying: https://rde-fiori.dispatcher.neo.ondemand.com/index.html from outside SAP network I get a “ERR_CONNECTION_TIMED_OUT” on the index.html.

    I would assume that a WEB IDE on public address should work. Instead I don’t get even index.html loaded or get any error message fom the IDE back.

    It would be realy cool if we can get this working from remote place without logging into SAP Network for Win8.1 devices such as any .corp address (or JAM)  is working now on Win8.1.

    Best regards

    Eckard.

    (0) 
    1. Jamie Cawley Post author

      Hi Surendar,

      It looks like you have some extra spaces in your destination url.  Please make sure none of the fields in the definition have extra spaces.

      Regards,

      Jamie

      SAP – Technology RIG

      (0) 
  7. arun cs

    Hi Jamie

    I am facing an error while trying to run a project, to display product data using OData in Web IDE.  I am going exactly as per the steps in the HANA Academy tutorial

    SAP HANA Academy – SAP Web IDE: Run a Project [1.15] – YouTube

    I was able to configure the destination and it showed the Products tables on the right of the screen, However, When I run the project I get the below screen, which says that “the requested resource not found”.

    /wp-content/uploads/2015/10/pict1_808983.png

    Below is the screen shot of the errors in browser Console (

    /wp-content/uploads/2015/10/pict2_808984.png

    Below is the configuration of the Destination

    /wp-content/uploads/2015/10/pict3_809000.png

    (0) 
    1. Jamie Cawley Post author

      Hi Arun,

      Please place your question in the forums for this will allow others to see your question and it will be searchable from outside sources.

      Regards,

      Jamie

      SAP – Technology RIG

      (0) 
      1. arun cs

        Hi Jamie

        Thanks for taking the time to reply

        I found the solution . It was because I was using V3 and not V2 of the Service .

        Going forward I will post the questions in the forum only

        Regards

        Arun

        (0) 
  8. Krish Reddy

    Great Blog. Saved me in debugging the connectivity issues.

    Thanks Jamie, Appreciate your hard work and support to the community.

    Thanks

    Krish

    (0) 
  9. Nirmal Jain

    Hi all,

    I am trying to configure the northwind in trail webIDE cloud account but getting below error please advise me how to resolve?

    Looking for urgent help

    /wp-content/uploads/2015/12/error1_858887.jpg

    Destination information
    /wp-content/uploads/2015/12/error2_858888.jpg

    Thanks

    Nirmal Jain

    (0) 
  10. Jan De Rijck

    I am facing the following problem :

    Setup : HCP with HANA Cloud Connector and R/3 back-end system.

    Configured destination in the cockpit and when performing ‘Check Connection’, I get a success message.

    However, when opening the WebIDE console gives me following message :

    Destination ‘R3_2’ is either not a Web IDE destination or not valid because the WebIDEUsage or URL properties are missing in the destination settings.

    Check your destination settings in the SAP HANA Cloud Platform Cockpit.

    Importing applications (FIORI) from back-end (was) working, but when executing, the flower icon kept turning or another error message was displayed.

    Connection type is internet/HTTP with following properties

    sap-client 500

    WebIDEEnabled true

    WebIDESystem RCK

    WebIDEUsage dev_abap,ui5_execute_abap,bsp_execute_abap,dev_gen,odata_abap

    Any ideas ?

    (0) 
      1. Jan De Rijck

        Thank you Michal,

        This indeed was a problem.

        Now the import of for example the HCM_EMPLOYEE_LOOKUP_SRV odata service from back-end is working.

        When executing this as a ‘SAP Fiori Component on Sandbox’, i receive the pop-up for user and password of my back-end development system.

        Next, I get the Fiori flower icon which keeps on turning and saying ‘App-view’. Nothing else happens. Any ideas ?

        I can call the https://xx.xx.xx.xx:8000/sap/opu/odata/sap/HCM_EMPLOYEE_LOOKUP_SRV/?$format=xml

        service, which returns an xml.

        (0) 
  11. Naresh Kumar Abaka

    Hi Jaime,

    My error is “Cannot select the system.Check the configuration for ABAP Development tools”. Attaching the screen shot with console information. Can you please help me on this.

    Capture.PNG

    (0) 
  12. raghu veer

    Hi All,

    I am getting the below error when I am trying to execute the custom app created through Web IDE 1.34.9 Version .

    HEAD https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 405 (Method Not Allowed)

    GET https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 504 (Gateway Timeout)

    followed by other error messages

    As per one of the solutions in other threads I had added the below two parameters in the to avoid the above to messages model.js

    sap.ui.define([

      “sap/ui/model/json/JSONModel”,

      “sap/ui/Device”

      ], function (JSONModel, Device) {

      “use strict”;

      return {

      createDeviceModel : function () {

      var oModel = new JSONModel(Device);

      oModel.setDefaultBindingMode(“OneWay”);

      oModel.useBatch =  false;

      oModel.disableHeadRequestForToken = true;

      return oModel;

      }

      };

      }

    );

    oModel.useBatch =  false;
    oModel.disableHeadRequestForToken = true;

    Even after adding the above parameters the issue is not resolved .

    I am getting the below error now.

    HEAD https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 500 (Internal Server Error)

    GET https://webidetesting4367732-p416633trial.dispatcher.hanatrial.ondemand.com/sap/opu/odata/sap/ZVALUEHELP_SRV/ 504 (Gateway Timeout)

    Followed by other errors.

    My Odata service has about 10 records of data which will be fetched in ENTITYSET method ..

    Please help to find out what could be the issue.

    Regards,

    Raghuveer

    Regards,

    Raghuveer

    (0) 
    1. Jamie Cawley Post author

      Please create a new discussion with the details of your issue, providing the related information noted in the blog.

      Regards,

      Jamie

      SAP – Technology RIG

      (0) 
      1. Meera Vaishali

        Hi All

        Please help me to connect with real time backend system in hana cloud connector.

        /wp-content/uploads/2016/08/flrportal2_1009594.pngI created my destination and it pop’s successful.

        I can able to access services catalog connection in my server and i have done my application in UI5.

        But when i run with real time backend it’s showing as internal error 500.error 500.png

        (0) 
        1. Michael Appleby

          Unless you are asking for clarification/correction of some part of the Document, please create a new Discussion marked as a Question.  The Comments section of a Blog (or Document) is not the right vehicle for asking questions as the results are not easily searchable.  Once your issue is solved, a Discussion with the solution (and marked with Correct Answer) makes the results visible to others experiencing a similar problem.  If a blog or document is related, put in a link.  Read the Getting Started documents (link at the top right) including the Rules of Engagement. 

          NOTE: Getting the link is easy enough for both the author and Blog.  Simply MouseOver the item, Right Click, and select Copy Shortcut.  Paste it into your Discussion.  You can also click on the url after pasting.  Click on the A to expand the options and select T (on the right) to Auto-Title the url.

          Thanks, Mike (Moderator)

          SAP Technology RIG

          (0) 
  13. Mahesh Anantharaman

    I am having a problem saying for my personal edition of webide is there anything i am missing

    Problem accessing /watt/destinations/DV4/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/ServiceCollection. Reason:

        ProxyServlet: /watt/destinations/DV4/sap/opu/odata/IWFND/CATALOGSERVICE;v=2/ServiceCollection

     

    (0) 
  14. Supreeth Spiger

    hi jamie i have an issue,
    my sap web ide is loading properly and i have all the project files folder visible in my workspace , but i am unabe to open files to view my codes and i am unable to run my application, but this issue is only with my LAPTOP but in my DESKTOP with the same user id for sap web ide everything is working perfectly fine . please help me with this  issue soon as possible
    thank you

    (0) 

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