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jamie_cawley
Advisor
Advisor

Introduction

When experiencing destination connectivity problems, please follow the noted steps and include the results in your post.

Using Google Chrome clear the cache of your browser and reopen it.  Open Web IDE and prior to replicating your issue open the javascript console, if you are unsure about how to do, this steps can be found here.

Using one of the templates, File -> New ->  Project From Template, provide the necessary information up to the point of where you select your destination.  You may want to clear the console prior to selecting the destination, check the link for the steps.  After selecting the destination you should see an error displayed in the console.  Right click on the link in the console and choose Open link in New Tab.

At this point you should see an error within the browser window.  Provide this, your destination configuration and your HANA Cloud Connector configuration.

Common Errors...

Error: Cannot open tunnel with id account:///<USER ID>trial

Cause: Most likely the HANA Cloud connected is not connected or not running.

Error: Unable to open connection to backend system

Cause: Check the Internal Host name in the Cloud Connector

Error: Connection reset by peer

Cause: Check the protocol of the backend system in the Cloud Connector

Error: Access denied to resource /sap/opu/odata/IWFND/CATALOGSERVICE/$metadata on system...

Cause: Check the URL Path or Access Policy of the "Resources Accessible" of the connection in the Cloud Connector

Error: HTTP Status 500 - Could not connect to remote host

Cause: The destination url can not be accessed, maybe a typo or an incorrect Proxy Type

Error: Astaro Security Gateway....

Cause: Check the Proxy Type of the destination

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