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Connecting CRM to Internet of Things

The Internet of Things, a fast emerging technology movement in which devices and services are being connected via the Internet, has the potential to create vast economic impact of up to $6.2 trillion annually by 2025, according to a 2013 study by McKinsey Global Institute.

In this blog post I will briefly discuss the reason why we want to connect CRM to IoT and steps to configure SAP Cloud for Customer with IoT using IFTTT without programming.

Why Connect CRM with IoT?

There are a lot of potentials and possibilities when connecting CRM Sales and Service with internet connected devices. Here are some sample use cases

– When opportunity statuch change to close, light will blink

– When sensor goes beyond threshold, automatically create a service ticket.

How to Connect Cloud for Customer with IoT without Programming

I blogged before how to setup the Cloud for Customer business rule engine to trigger notification. see Enabling iOS Push Notification on Cloud for CustomerSince IFTTT already support various internet connected devices e.g. Nests Thermostat, Philips Hue, and Belkiin WEMO switch. We can basically follow the same steps instead of trigging a push notification, we can turn on or off the switch.

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