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To all SAP Work Manager users,

As a proactive support to our general users, we are sharing a case study on how the SAP Work Manager Time Confirmation Screen cannot be successful when the Activity Type is grayed out. The information of this case study is documented in the Knowledge Base Article (KBA) below.

Symptoms:

  • The mobile client activity field is grayed out (see picture)
  • The ctActivityType complex table was not populated with any values
  • The users control area ‘CAC’ is mapped to 0010 and this was properly setup for the current year
  • The Cost Center/Activity Type: table CSSL was properly populated with the current year (ex: 2015) data by means of transaction code: KP26

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Case study KBA # 2129524 – Complex Table: ctActivityType is returning no values and the Time confirmation screen Activity Type is grayed out in SAP Work Manager

Thanks to all the queries and request from our customers to make us aware of areas that you need more information on. We continue to be proactive in our quest to support you all in our SAP One service effort. The information in the said case study can also specify or imply certain things that are assumed to be correct to help users use this as a guide and to help developers/administrators get trained by following SAP for Mobile in the SAP Community Network (SCN).

Best Regards,

Mark Pe

SAP Senior Support Engineer (mobility)

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