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This document  is created to  List down of relevant materials for SAP CRM Social Media Integration for use of scn members at one place.

SAP Notes:

1832462 about Social Integration Architecture (Consulting Note)

1832480 – How to implement Twitter API for CRM Interaction Center
1832481 How to implement Facebook API for CRM Interaction Center
1881971 How to implement Sina weibo API for CRM Interaction Center
1947132 How to implement WeChat API for CRM Interaction Center

More information:
Note 1859791 – Additional steps to enable Social Media Integration in CRM Interaction Center
Note 1939476 – Q&A: Social Media Integration in CRM Interaction Center

Blogs:

  1. http://scn.sap.com/community/crm/blog/2014/05/08/sap-crm-ehp3-sp04-social-media-integration-solution-new-features
  2. http://scn.sap.com/community/crm/blog/2013/11/08/twitteralso-facebook-is-official-integrated-into-crm-70-ehp3
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