Exploring the enhanced identification profile for utilities in CRM 7 Ehp3:
The enhanced identification profile in Interaction Centre is one of the new features provided by SAP in CRM 7 EHP3. The enhanced identification profile could also be made to work as a free text search profile with SAP HANA integration, but in this blog I would like to discuss about the key features of the enhanced identification profile and its differences from a non-enhanced profile.
The enhanced identification profile can be activated through the following settings in SPRO. Go to SPRO>Customer Relationship Management>Industry-Specific Solutions>Utilities Industry>Settings for User Interfaces>Identification>Define Identification Profiles
The check box for the enhanced identification marked above activates the enhanced identification profile. If the enhanced identification profile is activated then the search profiles for business master data and technical master data can be configured and assigned as shown in the marked section above. The enhanced identification profile looks as shown below:
The business partner search profile and the technical master data search profiles can be defined in SPRO>Customer Relationship Management>Industry-Specific Solutions>Utilities Industry>Settings for User Interfaces> Define Object Workbench Profiles. I will be discussing more about the search profiles in a separate document .
The identification profile is assigned to the function profile IUICMD in the business role.
The enhanced identification profile can be switched off by unchecking the box in the identification profile. In the non-enhanced identification profile only technical master data search profile is allowed. Thus the search profiles assigned to the identification profile as shown in the above configuration screenshot will not work .For the non-enhanced identification profile the technical master data search profile should be assigned to the function profile IUICOBJD.
The non-enhanced profile looks as shown below
The enhanced and the non-enhanced profile have their pros and cons and the implementation depends on business requirements.
Hope the information shared will help others in the forum.