Today SAP’s Steve Paxian and ASUG Influence Council Customer Chair Jim Cull of Zurich provided this webcast, to report the results of the ASUG BI Influence Online and In-Product Education Council. This council was formed in 2010, before the release of BI4 and helped influence the tutorials at sap.com/LearnBI or Official Product Tutorials – SAP BO BI Suite
Figure 1
After the BusinessObjects acquisition, the SAP team was moved to product group
The team’s main focus is to make it easier to use the product. They are not constrained by requirements – just make it easier to BI product
Originally they wanted to embed the tutorials into products? This turned out to be a challenge for development
Solution today is free online content
Figure 2
The plans were to keep it as simple as possible
The early plans too for SCN were to create a curriculum for BI
They made a decision to move to YouTube to mobile enable
There is a challenge to integrate into product
They are investigating embedding it into products like Lumira
Figure 3
For the tutorials, SAP has not taken on BI admin tutorials
On SCN, these tutorials they are interactive hosted. The same content is on YouTube
First year, 800 tutorials were created, based on previous experience
Now learning new things, and less basic tasks and advanced and those take longer to create
More than 6 million tutorial views – know that items are being viewed
Figure 4
The Influence Council began towards end of 2011
Figure 4 is the council charter, formed to help assess benefits and impact of tutorials, and help determine focus areas to improve
The council influenced suggestions on styles, how long to make videos
For SAP, it was a way to create relationships with customers since it was a new project and new idea
It launched in August 2011
Council kicked off September 2011
November 2014 the decision was made to close the council
Figure 5
Figure 5 shows influences by this ASUG Influence Council. One is to keep tutorials short – use these as just in time learning
The council preferred interactive over Youtube – in control of the tutorial, the pace
Figure 6
Jim Cull, ASUG Customer Chair, shared his company’s story; they have been using BI stack for 15 years
100 contractors are doing design used tutorials; their end users used
They have also used the tutorials as exploratory features for Design Studio – without installing
They can’t access YouTube at work
Figure 7
Figure 7 shows positive comments from customers
Figure 8
The goal was to increase usage by 20% over year by year
They have exceeded this goal as shown in Figure 8
Also the use of Design Studio tutorials has grown rapidly
Figure 9
At the top is an Overview of using HANA with BI4 – a conceptual tutorial
Figure 10
Figure 10 shows an easy conclusion
Go to idea place to suggest new tutorials
Question & Answer
Q: Is a training session added to SCN at the same time it is posted to youtube?
A: Create SCN one first, producing video is quick – so yes, they are essentially posted at the same time.‑
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Q: I just want to compliment your SCN page for Lumira. We are looking at getting Lumira soon and the information that I get from these links for Lumira are extremely beneficial.
A: Thank you for attending and your questions.‑
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Q: Will you have BPC EPM client training?
A: Good question; when started focused on BI; internally should catch on with other products groups. EIM has tutorials on SCN – HANA academy on YouTube – his team doesn’t have capacity for other areas.
I want to thank Steve and Jim for today’s webcast and their support of ASUG.
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