For customers that have the SAP Asset Operations and Maintenance rapid-deployment solution or the SAP Enterprise Asset Management (SAP EAM) solution, there is good news!

The SAP Work Manager mobile app is now available for these solutions for order and timesheet management for field service personnel.

By inputting data directly into mobile devices, field technicians no longer have to retype the information they gather on rounds and service calls. SAP Work Manager can send collected notes and results directly to multiple backend systems, such as SAP EAM, reducing errors, saving time, and eliminating busywork for greater efficiency and data accuracy.

Creating greater efficiencies on the job

Field technicians can also receive work orders while on the job, so they can work more efficiently and with agility, responding to actual conditions faster. For instance, in emergencies, dispatchers can reassign the right resources with the right skills on the fly. Or, when technicians find unexpected conditions in regards to a piece of equipment, they can immediately submit maintenance requests, or even generate orders on the spot. Instead of technicians checking in with dispatchers to receive assignments, mobile solutions allow communication in real time.

Adding SAP Work Manager to other solutions from SAP, companies can unify processes and automation for more effective asset operations and maintenance. This helps companies:

  • Streamline processes by eliminating paper work and shortening work cycles
  • Reduce maintenance costs, unplanned downtime, and outages
  • Increase asset availability, maintenance labor productivity, and maintenance resource utilization
  • Accelerate adoption of latest innovations in maintenance processes

Customized to specific maintenance needs

Effectively automating maintenance involves combining best practices with company-specific requirements. The SAP Consulting organization provides a service that enables companies to customize how they create maintenance orders, schedule assignments, and manage them via mobile devices.

This service is delivered with an accelerated approach with onsite and offshore activities as efficient resource and demand planning capabilities are combined for delivery on a mobile device. Within a short time, and with a fixed scope and price, a company can launch best-practice maintenance processes and start achieving greater efficiencies and data accuracy.

To learn more about how to take advantage of this comprehensive maintenance and scheduling solution, visit www.sap.com/services

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