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Tip for Searching For A Solution while Creating an Incident

When you are in the process of creating an Incident on, an important tip to
remember is when you are at Step 2 –  Prepare Solution Search, add the component for which you

are reporting/creating the Incident on.

For example, here is a screenshot of Step 2.


You enter the keywords for the search term that best fit your issue.  Make sure  to add the component

for which you are reporting the incident on.   The component that you need to enter is based on

product as listed in Table 1.

Table 1.  Basis Components (BC) – Sybase Products (SYB)

Component Product
BC-SYB-PD PowerDesigner
BC-SYB-PB PowerBuilder
BC-SYB-IM InfoMaker

Now when you go to  Step 3 – Find Solution, you should now see search results that best match the search

terms you entered in.   Click on the url link in the search results.


You can possibly find a solution before actually opening the Incident. 🙂


In Summary, add the Component when at Step 2 – Prepare Solution Search.  Leaving the Component

blank will result in ‘No SAP Note/Knowledge Base Articles found’. 🙁


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