When you are in the process of creating an Incident on http://support.sap.com, an important tip to
remember is when you are at Step 2 – Prepare Solution Search, add the component for which you
are reporting/creating the Incident on.
For example, here is a screenshot of Step 2.
You enter the keywords for the search term that best fit your issue. Make sure to add the component
for which you are reporting the incident on. The component that you need to enter is based on
product as listed in Table 1.
Table 1. Basis Components (BC) – Sybase Products (SYB)
Now when you go to Step 3 – Find Solution, you should now see search results that best match the search
terms you entered in. Click on the url link in the search results.
You can possibly find a solution before actually opening the Incident. 🙂
In Summary, add the Component when at Step 2 – Prepare Solution Search. Leaving the Component
blank will result in ‘No SAP Note/Knowledge Base Articles found’. 🙁