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Author's profile photo Elle Ding

2015 New Year’s Resolution

Now that we are officially finished saying goodbye to the challenging but rewarding 2014, what’s your list of New Year’s resolutions? Check below to see if yours made it to the list of most popular resolutions.



If your resolutions fall into categories such as “lose weight”, “quit smoking”, “get fit”, “eat healthy food” or “drink less alcohol”, then you are off to a good start by paying more attention to your health. But who will be there for you when you are sick, besides your family and friends? The answer is easy – a reliable healthcare provider.

Cardinal Health, a healthcare services leader, supplies for more than 100,000 delivery locations with pharmaceutical and medical products and services every day. While business was expanding substantially, Cardinal Health realized that they had to step up their game. As a result, Cardinal Health partnered with SAP Active Global Support, through an SAP MaxAttention engagement, to monitor real-time business metrics. SAP MaxAttention is a valuable investment they’ve made to help them provide continuity to their business and insights on improvements.

Some Powerful MaxAttention snippet testimonies from Cardinal Health:

“More visibility for our business processes” Navin Kewale, Director of SAP COE Technology Platform

“Understanding what’s going on when its going on…be insightful and responsive… because of the investment with MaxAttention team…”  George Kuntz, Vice President, SAP Center of Expertise

“MaxAttention…The glue of SAP” George Kuntz, Vice President, SAP Center of Expertise

“Shipped not billed …87% up to 98% KPI… benefit in the 8 digit range” Jim Hoover, Director, Medical Platform Optimization Team

“Would not go into any large scale investment without it…It’s a LIFESAVER for us!” Patricia Morrison, CIO

Click on the links below to hear Cardinal Health’s journey with help from SAP MaxAttention, and the Innovation and Operations Control Center methodologies :

The MaxAttention team sat down with Cardinal Health, and patiently listened to their needs, and then planned out a customized solution accordingly. Through the Operation Control Center and Run SAP Like a Factory methodology, Cardinal Health was able to be proactive in their management, and recover 10’s of millions of dollars in unbilled revenue. And the Innovation Control Center approach helped to evaluate every enhancement and provide advice and best practices on how best to handle the improvements. The MaxAttention team helped them to manage their business complexity by running simple.

Are you still in need of a New Year’s resolution for 2015? How about following advice from George Kuntz, Vice President of the Customer Center of Expertise at Cardinal Health: “Go long and go deep with MaxAttention!”


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