For many professionals, BPM is above all a management disciplines, a way of thinking about the company in terms of atomic and dynamic work that is done to achieve the objectives the company has outlined for itself. Often Times, the activities included in the point-by-point processes cross the boundaries of various systems however are the people in all the organization's levels the responsible for carry out the daily basis business activity. This is why BPM is a valuable solution only when it relies on the right people.
The ideas behind modern BPM are not new, although the term itself was not introduced until the 2000s. BPM follows the initiatives laid down throughout the decades of the 80s and 90s, including Total Quality Management (TQM), Business Process Reengineering (BPR), and Enterprise Resource Planning (ERP). These methodologies made an effort to improve all business performance through measurement, restructuring, automation and other techniques that allow the business to improve their performance at a lower cost. However it have evolved more in process frameworks and in technology than in the awareness of the people and in the governance matter.
When an organization sets out on this adventure it must take into account certain considerations regarding the people, processes and technology to ensure the success of the implementation. The majority of these considerations are important because the BPM project must not be conceived to be just like any other IT project, and this is a consideration in itself.
In summary, some of the recommendations can be briefly stated as follows:
You can find that in the "SAP BPM Roadmap" proposed for Ann Rosenberg and other collegues in the book "Business Process Management — the SAP® Roadmap" the bottom parts have to do completely with care about organization's people.
As you can see, many of the recommendations have to do with people, Business Process projects are more than just Processes and Technology. Set the appropriate strategy allows the organization for having success starting with the awareness, assessing the people, having the appropriate training up to the setting the right governance for the business collaboration. And it is not a minor issue.
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