I really did not want to make this my first blog in 2015 as I have drafts for more than 15 other topics which could even help those people who are stealing the time I have to share some knowledge. But as”ignoring moderation” happens in the meantime several times per day I have to give a statement.
On a normal day we have about 20 – 30 new questions in the MM space, and about 100 replies.
All this content has to be read and checked against our forum rules. While the moderators are volunteers the community itself is helping us with reporting violating content too. (Thanks for that)
The majority of users is able to ask questions and reply to questions professionally (many without even knowing about the rules), but there is a small amount of users who needs a hand (some Batman style).
Matthew Billingham posted a blog How to get your post rejected in ABAP Development, and what he wrote is in general applicable for MM (go an read it) and others spaces too, except for his points 3 to 5 which are really ABAP space specific. But these can be replaced with the most frequent questions asked in a particular forum. E.g. Posting period, number range and release strategy questions in MM (there are many more FAQs in MM).
Due to system limitations we moderators do not have much room to explain each rejection in big detail, just a few characters more than the feedback line in ebay. So the notes are reduced to the basic information, some with links to blogs that explain more details, but I think they are understandable. Here a few examples:
- failed to search – Many times explained, even a document with details on this is available
- wrong space – see Site index: http://scn.sap.com/docs/DOC-19361 please post CIN related questions in Unicode & Internationalization forum
- we do not want “do my job questions”
- basic and frequently asked question – please search before posting. Please read: Dear Newbie – Welcome in SCN MM space
- Basic question – please study the docu in help.sap.com and existing content on SCN prior to posting , see our rules: http://scn.sap.com/docs/DOC-18590
- incomplete information given – http://scn.sap.com/community/getting-started/blog/2010/05/12/asking-good-questions-in-the-forums-to-get-good-answers
- basic question – make use of F1 and SCN search read: http://scn.sap.com/community/erp/logistics-mm/blog/2014/12/06/first-aid-for-newbies-in-mm
- do not reopen old discussions , read the replies and try them before you ask
- cross posting – Please do not post your questions in several forums
Unfortunately those notes are not send out by email to the poster. Those notes can be reviewed by clicking the Actions icon on top right and then open the Notification tab.
But do I really expect too much from people who work in the IT industry to find this place after they get optically informed that a new notification has arrived?
In any case they should have received the email about a rejection. (Except they are so lost in the environment of their chosen profession that they even screwed up the user profile settings) And at least this should kick-off the think process.
However, not seldom I see that the same question which just got rejected is posted again.
Of course it get rejected again, do you really expect moderators suffer under Alzheimer disease?
Sometimes this game goes 5 rounds – hey, it is not a game, from my point of view it is wasting my time.
Some think they are smart if they post it again with different subjects, with different user IDs, in different forums, with less information (hiding message text and number to make it difficult to search for redundancy) .
Finally I have to answer in public and make it visible to everyone that there is an offender disrespecting our rules and moderation. It is really not wanted and needed that you lose your face.
Believe me, you are sitting in a glass house, moderators can read the history, see earlier rejections, see cross posting, can track the activities in the communication stream, can tag users.
The note to the rejection is already telling what was done wrong. Instead of just re-posting the question, you should either follow the advise and put more effort in your search or you need to put more effort in your question to convince the moderators that you have done a serious research yourself.
Let us take an example for a basic question:
“Which table holds the confirmation of a PO?”
Can this be considered as a qualified professional question? Do you believe there was any (re)search done?
Pressing F1 could have answered this question immediately. Putting “confirmation” and “table” and “SAP” toghether into Google had given the answer already in the preview from the hits on the first page.
Instead, it was re-posted after the rejection. (by the way, it was asked by someone with at least 4 year SAP experience)
If the post was rejected because of a frequently asked question, and you are a different opinion, then you need to rephrase your question and add much more information which can proof that your case is different from all others and that you have done your research. You should provide information beyond the error message that can be seen in a screenshot. you could explain that you have followed the solution from another discussion https://…. and you should explain why it did not work for you. You could explain your customizing settings and what else you checked in your system.
With this info it is no longer a basic general question, such info could make it different from other questions on the same error.
Matt had already said under
9) Posting the same thing that just got locked or rejected by a moderator
Nobody has a right to post whatever they like. Posting the same content that you got rejected or locked, hoping the moderators won’t notice is not only sneaky and rather disrespectful, it’s also an action that can, in extremis, lead to your account being deleted 😡 and that would make me sad 😯 🙁 😥 .
And Otto Gold had written about the dark side in his blog Landing page for the troublemakers
And I am conform with this part, I will no longer tolerate that somebody repeatedly ignores moderation.
I already posted it in two locked discussions in the last 24 hours: I would like to know your reasons for ignoring moderation and invite you to blog about it. (hey, you can even make 10 points and a badge)