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Too often user experience is confused for the latest UI technology. Yes, designers need to be involved.  But so too do information architects, developers, business process owners, and even end users. As the paradigm shift from features to experience continues in the enterprise software space, IT leaders need to pivot their organizations to provide better service and solution delivery.

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A focus on user experience is a broader approach to problem solving through technology. It’s a re-think of how we develop and deploy software, pivoting from a business process-centric view of the world to one that enables each user to be more efficient and effective across lines of business or activity types.

According to Gartner in Turning Supertankers: Getting SAP UX Right, “Ten years ago, poor UX may have seemed a trivial matter to SAP customers; that has changed rapidly and irrevocably.” To begin, Gartner identified four key recommendations:

  1. CIOs must ensure that SAP UX tools are used in conjunction with a broader strategy to extend, build or hire UX competency inside the IT organization.
  2. Application development managers must understand and adapt to the app-versus-application construct, particularly in its impact on customization and workflow for internal-facing systems.
  3. CIOs and enterprise architects should expand their view of process standardization as a key facet to their own UX strategy.
  4. Over the next 12 months, procurement managers must familiarize themselves with the skills and process competencies commonly found in UX design agencies.

To read the rest of the Gartner* report, click here.

As technology has changed, so too have our daily interactions with it.  Expectations have risen. You now carry a map, a phone, your address book, a restaurant guide, your entire music library, and much more in your pocket. What does this mean for your business? It’s never been easier, or more important, to deliver real business value and delight users at the same time.

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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