Getting support for license key issues with SAP ASE, SAP IQ, and other products.

There is an SAP support team that manages product related licensing issues.  Customers with license key issues related to products acquired through Sybase should work with that specialized team.  This will simplify procedures for everyone by promoting the use of a consistent process and leverage expertise within the appropriate team for that product.

Customers having license key issues with any products like ASE, IQ, Replication Server, and SQL Anywhere can easily access the proper support resources.  Here is how it’s done.

1. Simply log an incident with the SAP Incident Wizard at service.sap.com/incident
2. Use the component XX-SER-Likey-SYB which will route that incident to the proper team.

Customers should not contact the CIC unless they need to get an update on an existing incident, escalate an incident, or speed up processing of an incident.