I am very impressed by the innovative approaches that some city councils take to deliver exceptional public services, as well as engage with their customers (their citizens and electorate), through the provision of information regarding the performance of public services ie the services which those citizens consume as a matter of fact each and every day.
Not the least is the City of Henderson, who embarked on a mission to provide transparency into the performance of public services, to internal teams as well as ultimately external consumers, with the help of SAP solutions for EPM. As well as this, innovation comes in the form of utilizing SAP EPM Unwired to deliver information via mobile device. We were lucky enough to have the City of Henderson, along with business partner Cipher, join us at the recent SAP Conference for EPM and present their story – and if you’d like to hear it too then please follow this link to their presentation.
In many ways I am envious of the people living in Henderson – I wish my own city council were so focused upon performance and transparency!
Also available here is a shorter video interview with Hector Guerra of Cipher who gives a little more insight to how Cipher was able to help City of Henderson make the move towards use of mobile solutions as an extension of their EPM solution strategy.
Watch out for more videos from the SAP Conference for EPM which I shall share with you soon.