Frequently Asked Questions: SAP HANA Enterprise Cloud

FAQ Document

This document provides answers to some of the most
frequently asked questions about SAP HANA Enterprise Cloud. With a foundation
of 40+ years of innovation with best-in-class business applications, enabling
end-to-end business processes across all industries,

SAP has yet again introduced a new innovation: providing the
ability to run SAP HANA – and solutions powered by it – in an enterprise-class
cloud.

SAP HANA Enterprise Cloud is the next
step in our SAP HANA journey together, continuing to help customers as they
innovate without disruption, in the cloud, with full support from SAP and the
partner ecosystem. SAP delivers on the promise of adding value to our customers
and supporting accelerated adoption of SAP HANA solutions. This document
answers many questions that may arise as this announcement reaches our
customers, partners, and colleagues. It also contains key information about how
to stay current and learn more as additional information is shared.

Overview

Q: What is the SAP
HANA Enterprise Cloud?

The SAP HANA Enterprise Cloud offering is a comprehensive
cloud infrastructure combined with managed services. Customers can now run
their SAP HANA applications, including SAP Business Suite powered by SAP HANA
and SAP NetWeaver Business Warehouse powered by SAP HANA, in a managed cloud
environment. It delivers the power of real-time in-memory technology with cloud
simplicity. SAP HANA Enterprise Cloud is a fully scalable, enterprise-ready,
mission critical, secure, and high availability cloud offering with a
full-managed services approach. The company’s flagship SAP HANA platform is at
the heart of this offering. Customers will be able to accelerate their
innovation cycles by relying on SAP and certified SAP HANA Enterprise Cloud
partners.

Q: How is this related
to the Petabyte Farm?

SAP HANA Enterprise Cloud is the commercial name for the
Petabyte Farm. In addition to the infrastructure, which is the world largest
cluster of in-memory servers, SAP has innovated on deployment flexibility
(“cloud frame technology”) and managed services to assess, onboard, and run
customers with high performance.

Q: Why has SAP
announced SAP HANA Enterprise Cloud?

SAP is committed to establishing SAP HANA as the de facto
modern data platform in the market. Our intent is to help accelerate adoption
of SAP HANA through an open ecosystem strategy. The SAP HANA Enterprise Cloud
offering will help customers reduce the lead time and distractions typically
encountered waiting for hardware, hiring specialized skills for migrations and
operations, and building solid deployment plans.

Q: I have heard about
SAP HANA One, SAP HANA in the cloud. Is this the same as

SAP HANA Enterprise
Cloud?

No, SAP HANA One is a database as a service in the cloud. It
is a fully featured, small instance of the SAP HANA platform in the public
cloud, available for productive and commercial use. It provides 60.5 GB of
memory and is ideal data platform supporting cloud-based ad-hoc BI or other
applications that are designed to run in the cloud. The primary purpose of SAP
HANA One running on Amazon Web Services is to provide a turnkey way for
developers to inexpensively run use cases of SAP HANA. SAP HANA Enterprise
Cloud, on the other hand has no limitations, and provides more technologies to
extend and integrate solutions. Also the SAP HANA One offering has community
support only, while SAP HANA Enterprise Cloud comes with standard or enterprise
support and additional managed services to smoothly run your landscape.

Q: Are any SAP HANA
applications being offered alongside SAP HANA Enterprise Cloud?

The focus of SAP HANA Enterprise Cloud is SAP Business Suite
and SAP NetWeaver Business Warehouse (SAP NetWeaver BW) powered by SAP HANA,
and other selected partner and custom SAP HANA based applications. We are currently
exploring the addition of “Extreme Applications” to the portfolio. Over time,
more SAP and partner solutions will be either running on the SAP HANA
Enterprise Cloud or partner-hosted offerings leveraging the cloud platform
capabilities of the SAP HANA Enterprise Cloud. All applications on SAP HANA
Enterprise Cloud will run primarily on SAP HANA. Other databases in conjunction
with SAP HANA are welcome.

Q: Can I use SAP
Consulting for a SAP HANA Enterprise Cloud?

Yes, SAP Consulting or any certified SAP HANA Enterprise
Cloud partner can help customers with many different types of services,
including assessment and migration of customer’s applications and data to the
SAP HANA Enterprise Cloud. A customer can have SAP Consulting build
applications on SAP HANA through a separate contract, just as they can with any
external consulting company.

Q: Can I use any
system integrator for a SAP HANA Enterprise Cloud implementation?

Our intent is that our ecosystem of certified SAP HANA
Enterprise Cloud partners will provide migration, implementation, and other
services. More details will be shared at SAPPHIRE Now in Orlando.

Q: How does this
relate to other SAP cloud offerings, Ariba and Crossgate offerings?

Cloud solutions from SAP come in different categories. SAP
HANA Enterprise Cloud is for running mission critical applications like SAP
Business Suite in a dedicated way for enterprise customers. We also have cloud
line of business applications that are multi-tenant, a cloud business network
with Ariba (including Crossgate), and cloud-based social collaboration with SAP
Jam. Each of these provides solutions to different business challenges.

Q: How can I get
started?

The best way to find out more information today is to visit
www.saphana.com/cloud. You can get started today by contacting your SAP account
representative or certified SAP HANA Enterprise Cloud partner.

Q: Is SAP getting
back into the hosting business?

A few years back SAP said that hosting was a partner’s domain
and many invested in that business. SAP HANA Enterprise Cloud is not a generic
hosting offering, but allows enterprise customers an option to accelerate their
SAP HANA, SAP Business Suite, and SAP NetWeaver BW powered by HANA deployments;
certified partners are encouraged to provide their own SAP HANA based offerings
to customers.

Q: How does this
announcement of SAP HANA Enterprise Cloud relate to our offering called “SAP
HANA Cloud” (which was announced at TechEd last October)?
http://www.sap.com/corporate-en/news.epx?PressID=19748

SAP HANA Cloud Platform announced last TechEd is a component
of the SAP HANA Enterprise Cloud. In fact, SAP HANA Cloud Platform is our
platform across all cloud offerings.

Q: What applications
are being offered today in the SAP HANA Enterprise Cloud?

SAP HANA as database, SAP Business Suite (in particular SAP
ERP and SAP CRM powered by SAP HANA), SAP NetWeaver BW powered by SAP HANA, and
custom SAP HANA applications. We are currently conducting a detailed assessment
of the additional applications that may be offered from ISVs. Until the results
of this assessment are completed, SAP will make decision on a case-by-case
basis.

Q: Is there a country
or region limitation?

There are no limitations beyond local regulations that your
company must adhere to. In Wave 1, the offering will be in English and we’ll
have data centers in North America and Europe only. In subsequent waves,
additional data centers will come online, as will more languages.

Q: How many data
centers will there be around the world? Where will they be?

At start SAP will dedicate data centers located in U.S. –
East Coast, West Coast, and Germany. We plan to quickly expand the number of
data centers as our certified partner ecosystem scales. SAP will certainly
share more details, as we understand customers will want or need more details.
These will be done on a case-by-case basis depending on the customer need.

Q: Can any other
databases be hosted?

The focus of SAP HANA Enterprise Cloud is SAP HANA as
database. SAP Sybase ASE may be required for certain scenarios (same as in SAP
HANA Cloud). SAP NetWeaver BW customers may need SAP Sybase IQ for nearline
storage. Customers with at least one SAP HANA component will be considered, and
decisions will be made on a case-by-case basis.

Q: Will productive
instances be dedicated?

Yes, single customer productive systems are dedicated.
Application servers are virtual, databases are dedicated.

Q: Is this a public
or private cloud?

SAP HANA Enterprise Cloud is a Virtual Private Cloud. It’s
not public, as it is for dedicated applications and customers. It’s virtual, as
it is not within customer data centers. Due to the complexity of definitions,
we recommend using enterprise cloud.

Q: If SAP is
providing hosted SAP Business Suite powered by SAP HANA, does this

mean SAP is no longer
focused on SAP Business ByDesign?

SAP Business ByDesign addresses a very different market
segment. SAP HANA Enterprise Cloud is focused on large enterprise customers
with mission-critical needs.

Q: What type of customer
targets (size, LOB, industry) is SAP HANA Enterprise

Cloud aimed at? How
can we position SAP HANA Enterprise Cloud and SAP HANA

on premise side by
side?

SAP HANA Enterprise Cloud is targeted to enterprise
customers across all industries. SAP HANA

on premise and SAP HANA Enterprise Cloud are about choice.
Hybrid scenarios allow customers to

choose both the timing and extent of cloud deployment.

How will applications
running on SAP HANA Enterprise Cloud Integrate with other SAP and cloud
applications?

SAP HANA Enterprise Cloud will have to integrate to
on-premise SAP and non-SAP applications. SAP NetWeaver Process Integration is
used for traditional SAP HANA Enterprise Cloud to on-premise integration (e.g.
BAPIs, iDOcs to SAP Business Suite) and SAP HANA Cloud integration will be used
when connecting from SAP HANA Enterprise Cloud to other Cloud Lines of Business
Cloud applications.

Technical

Q: Will SAP Support
be offered for the solution?

Yes, support is required for the SAP HANA license running in
the SAP HANA Enterprise Cloud. Additional

support services are provided within the services framework
previously described.

Q: How do I access
the SAP HANA Enterprise Cloud?

The SAP HANA Enterprise Cloud is accessible through an
end-to-end managed service offering (Plan, Build, Run). There are also
standalone hosting services, infrastructure-as-a-service offerings, and private
cloud software licensing available to customers.

Q: What license do I
need for the SAP HANA Enterprise Cloud?

You will need a full SAP HANA license dependent on your
volume requirements. This is a BYOL (Bring Your Own License) offering. Use your
SAP HANA and application licenses on premise or in the cloud.

Q: Can I deploy any
SAP HANA applications via this offering?

Technically speaking, any SAP HANA applications can be
deployed to the SAP HANA Enterprise Cloud. However, the focus of the service
and infrastructure is on SAP ERP, SAP CRM, and SAP NetWeaver BW powered by SAP
HANA, and other selected partner and custom SAP HANA based applications.

Q: Do I have High
Availability and Disaster Recovery support in this environment?

Customers have the option to design and select HA and DR
support services. SAP then guarantees that you will have full redundancy and
recovery on the SAP HANA Enterprise Cloud as available for the SAP HANA
solution on premise.

Q: How secure is the
SAP HANA Enterprise Cloud?

SAP provides for enterprise-grade and industry-standard
security. SAP HANA Enterprise Cloud datacenters are enterprise-class security
with enterprise-class protection including data encryption, network encryption,
firewalling, network isolation, and intrusion detection. Additionally, we have
HA and DR capabilities as part of our managed services offering.

Q: How do I integrate
my on-premise applications with applications in the SAP HANA Enterprise Cloud?

Integration within hybrid scenarios keeps all interface and
data mappings intact. Nevertheless, certain connectivity parameters may need to
be adjusted for such a hybrid integration scenario. An effort estimate for
these integration scenarios is part of any assessment service.

Q: Will SAP HANA
Enterprise Cloud comply with industry standards and common data center best
practices?

Yes, SAP HANA Enterprise Cloud will actively certify common
cloud standards and best practices.

Q: What solution
extensions will be offered on SAP HANA Enterprise Cloud?

At launch, SAP does not have a conclusive list. All SAP HANA
certified solutions can be considered on a case-by-case basis.

Commercial Terms

Q: Is the SAP HANA
license transferable to an on-premise environment?

SAP HANA Enterprise Cloud follows the Bring Your Own License
(BYOL) model. Licenses can be flexibly transferred from on premise to cloud and
vice versa.

Q: Can SAP HANA Enterprise
Cloud be included with any SAP application software?

The focus of the offering is on large enterprises running
SAP ERP, SAP CRM, and SAP NetWeaver BW powered by SAP HANA, and/or other
selected partner and custom SAP HANA based applications. SAP Solution
Extensions may be considered for inclusion into an SAP HANA Enterprise Cloud
contract. However, application management services availability may vary per
SAP Solution Extension.

Q: Will this offering
be available globally?

Yes, the solution will be available for access globally with
initial data centers in the U.S. and Europe.

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