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In the Spotlight: SAP Labs Canada’s SAP Business One Support Team

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By Nimet Bhaloo

What is Business One?

SAP Business One is an affordable, easy-to-implement business management solution designed specifically to meet the needs of emerging and dynamically growing small companies. This solution provides managers with on-demand access to critical, real-time information through one single system, containing financial, customer relationship management, manufacturing, and management control capabilities. Moreover, Business One enables rapid employee productivity, while empowering managers to make better business decisions and stay ahead of the competition.

What does SAP Labs Montreal’s Business One Support Team do exactly?

Montreal Business One Global Support Center is part of a global support organization with height locations strategically located to support countries around the globe. The Montreal team supports mainly partners and customers located in the Americas time zone in the following functional and technical areas of expertise:

  • HANA
  • Finance / Financial Add-ons
  • System
  • AR/AP
  • Performance
  • Logistics
  • SDK
  • Stock
  • Cross-Topics
  • B1i


Did you Know?

SAP Business One was the first application developed on HANA. Additionally, they also offer cloud services for small to medium sized enterprises. A skill set that is mostly unique to this department is the variety of languages spoken, like Portuguese, Spanish, English and French.

What’s New?

The organization recently opened a new Global Support Centre in Sao Leopoldo Brazil complimenting the services offered by the center established here in Montreal; thus highlighting the importance and the growth of this region. Nimet Bhaloo, Location Manager, is also managing Brazil’s support team.

Why is it so Important?

Post-sales is an integral part of maintaining and strengthening the relationship with customers, to ensure customer satisfaction, retention and growth. Excellent customer service goes a long way, and as their tagline says, “Supporting Our Customers’ Success” they really do focus on enabling partners and customers alike to be successful.

Like this post? Tweet about it:

How does the B1 Support Team from SAP Mtl Labs support their customers’ success? See here! @SCNblogposts #MadeInCanada

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