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After being a member of 1 years in SCN. I have seen many discussions (or documents, blogs) got rejected by a moderator. These discussions are quite impermissible in SCN. Sometimes users take it easy and do not post his query again, sometimes users disparage moderation and post his discussion again in the same way as he did, sometimes he check the notification and comprehend the issue and post it correctly or sometime users post a question in SCN Support (or even other forum) as a question “Why my discussion got rejected ?” πŸ˜‰

Mostly it befalls with new user forasmuch they can’t able to comprehend that what he should actually do, They just find the website and post the question without checking the forum/space or without searching.

There are already lots of document, blogs which explain the things about a guidance of posting question.

Firstly the blog written by Mr. Jürgen, Dear Newbie – Welcome in SCN MM space. He has specified the blog as for MM space but I think it is apposite for all spaces. Here he has given FAQ section which is giving a very good steerage how to post a discussion and reply in a discussion.

Mr. Rob has written a blog Asking Good Questions in the SCN Discussion Spaces will help you get Good Answers about how to post a question. Here he has given a immensely good exegesis about a question. πŸ™‚

In one sentence, you can get a succinct of all these reasons for a post got rejected in this document The SCN Rules of Engagement | SCN

Also there are many similar documents / blogs which can give you a guidance to be much familiar to SCN.

Most of all contents got rejected for some few reasons :

Basic frequently asked and answered question.

Posted in a wrong forum.

Asking for step by step procedure, doc, video, presentation, link

Not an appropriate subject for a discussion.

Give some personal information.

Basic frequently asked and answered question : As SCN is not a new website, there are more than 3600000+ discussions in this forum. you just need to find your solution for your query. It is also smeared in The SCN Rules of Engagement, option no. 3.

You have these search options :

SCN Search

Google Custom Search- SAP Community Network Search

And the most common and helpful Google.

Also you can find a guidance from this document How to use SCN search

Posted in a wrong forum : This is a very common thing which has done by maximum users. SCN will accept all types of discussion which is related to SAP or related SCN amelioration, Idea, interrogation etc etc. You just need to find the specific forum / space. SCN has specified his forum as per SAP modules, here is the SCN Site Index. Where you will find all forums which are associated with SCN.

Suppose you have some problem is your computer or laptop, then you can’t call a carpenter to fix the problem. You need to call a computer engineer. The same way, when you will face a problem for MM module, you can’t post your query in FI forum. You need to post it in MM forum. Read the document Find Topic Spaces on SCN (Forums) for a brief exegesis about how to find the appropriate forum which can be compatible with your discussion / Document / blog.

Asking for step by step procedure, doc, video, presentation, link : SCN is a website where you can find all types of content like as document, blog, wiki and help portal. So why should we ask other people for a document as we can find it easily by little searching. Step by step procedure is well discussed in a document, blog, wiki and help portal. Some peoples are asking like that “Can anyone tell me the process of xxxxxxx”, “Can you share me some documents for the process xxxxxxxx”, “Can anyone tell me what is xxxxxxxxx”. It is suggested to stop posting these types of discussion and start searching about the process and understand about that. Other users are ready to solve your problem, they are not here to find a link or document for you.

Not an appropriate subject for a discussion : I have observed lots of discussion got posted with subject of “Please help me”, I have a problem”, “Dear Guru help me”, “I am facing an issue” etc etc etc. Do you really think it is adequate for your discussion? Subject is the most significant when you are posting a query, also when you will try to search by using any search term, the subject will be the first priority to search with regards to the keyword. Do you think anyone can search a discussion with the keyword “Please help me”, I have a problem”, “Dear Guru help me”, “I am facing an issue” ? Message subject is a succinct of your entire message. It should be always like a headline of a news which will introduce your entire discussion.

Give a Personal information : There are many discussions are rejected for giving personal information like as personal email id, personal phone number etc.

SCN is a full professional website, here no one will be going to contact you personally. So why should we post our personal information in a reply or in a discussion. We can share it in our profile and we can make it visible to everyone. Generally moderator will only remove the personal information from your discussion and keep the discussion visible but sometime that type of discussions got rejected by moderator.

There are some more reasons why your discussion got rejected:

If you post your personal information like as phone number, email id in your discussion. You can see the details in The SCN Rules of Engagement | SCN, option 6.

If you will use some different language or SMS speak language in your discussion, You can see the details in The SCN Rules of Engagement | SCN, option 4.

You can find some more reasons in this Blog post. Mr. Matt has written it very clearly and well explained.

Most of the people (mostly for new users) is not familiar with the tab Action and also little bit about Communication. That because they are ignoring moderation and post his query again in same forum and same query.

An user post his query and just follow up the discussion, if the discussion got rejected then he can’t able to see the discussion neither his profile – content nor space – content. Then just one question comes into his mind “Where is my discussion ? πŸ˜• “

When a content got rejected by an SCN moderator, then SCN will send a notification to you about your content rejection.

What is the first step when a content got rejected ?

In any page, you will find your three tabs when you will log on to SCN. here it is :

/wp-content/uploads/2014/11/a_590692.jpg

The activity contains this information which you are following. The Communication contains this information which is communicated with you. The action tab contains this information of some wary or some notifications.

As I have told that SCN will send a notification when your content got rejected by a moderator, then you need to see the action tab.

If a new notification will appear in Action tab (even any of those tabs), then you can see the highlighted green colour number on your tab. You need to click on the green number to see the notification. After clicking the action tab, You will find a notification tab (with highlighted green colour number). Click that notification tab to see the message.

Now you can see a formal message as

Your content “xxxxxxx” has been rejected by an SCN moderator and is no longer visible in the community. Please see the Rules of Engagement for more information on why content is rejected.

Then below of this message, you will find a Reason option. Here you will find your reason why your content got rejected.

It will be looks like below:

/wp-content/uploads/2014/11/b_590696.jpg

Now the reason is in front of you. Read the reason carefully and follow the the same.

What If I can’t see the reason option in my notification tab :

That means the moderator hasn’t given any specific reason for the rejection. Generally all moderators give the reason for a content rejection, sometimes moderator think you need a brief explanation/guidance about the content rejection. Then he will send you a direct message.

You can see the direct message by clicking the Communication tab.

What I do if I am not able to see any reason in notification or any direct message :

Generally all moderators give the reason of the content rejection or send a direct message to you. In case, if you didn’t receive any of those then first you need to read and compare your content with The SCN Rules of Engagement | SCN and check if you are violating any of those rules which is pointed.

If you strictly think that your content is not violating any of those rules, then post a query in SCN Support forum. People (along with moderator) will get in touch with you. But remember do not post only the message like that “I have posted a query in space xxxxxx, but my query got rejected. I want to know the reason”. Give a brief explanation that you have compared the all points of The SCN Rules of Engagement and it is not violating any of those rules.

What should I do if I an not able to see any notification or not any highlighted green number in action tab although I am not able to see my post in the space :

Sometimes it happens like that you haven’t received any notification and also you can’t able to see your discussion in the space overview or content. This will happen when another user will press Alert moderator for your post. If one member think that your content is violating any one of the rules of SCN, then he has the ride to press Alert moderator for your post. if your post got one Alert moderator, then your post got removed only from space’s content but it will be visible in overview tab. If your content get one more Alert moderator, then your post will be removed from overview and content both tab. In that situation, you will not receive any notification in action tab as because your post has just got multiple alert moderators but not yet rejected by a moderator. If the moderator will accept your post, then your post will be visible. If moderator will reject your post, then you will get a notification under Action tab. So when you will face that situation where you can’t see any notification under your action tab and also you can’t able to see your discussion in your content tab or in space’s content / overview tab, then you do not need to worry about that.

Finally, I’ll suggest to all new and old members that please do not ignore moderation and do not post your query again or anew once it got rejected by a moderator. Follow the simple steps and be a better member in SCN. Follow and esteem the SCN rules and brace up people to do the same. Remember if you will behave better in SCN, then SCN (along with all peoples) will serve you better.

If you have any query or need more explanation about any related content, then you can contact me, you will find my contact details in my profile.

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19 Comments

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  1. Matt Fraser

    Hi Dev,

    This is a nice overview and hopefully will be helpful to many people. I have just one question, from your second-to-last paragraph. You stated that a post will be hidden if just one person hits “Alert Moderator” on it. I thought it took two “Alerts” before that happened. Did I misunderstand that? I know I’ve hit the ‘alert’ button on posts in the past, and they did not immediately disappear.

    Anyway, I really like the way you laid out “what should I do now?” for people finding themselves in this situation.

    Regards,

    Matt

    (0) 
    1. Dibyendu Patra Post author

      If a post got one Alert moderator, then the post got removed only from space’s content tab but it will still visible in overview tab. If the post got more than one alert moderator, then the post will be removed from both overview and content.

      A post will be under unauthorized when it will get more than one alert moderator but you can still see a post with having only one alert moderator.

      (0) 
  2. Typewriter TW

    Dibyendu,

    if your post got one Alert moderator, then your post got removed only from space’s content but it will be visible in overview tab. If your content get one more Alert moderator, then your post will be removed from overview and content both tab.

    a thread has 20 replies, mine is the 15th one and it has a alert moderator. how can anyone see my post in the Tab Overview?

    tw

    (0) 
    1. Dibyendu Patra Post author

      Thanks Mohsin Abbasi and B V Yadav. As a regular participant, I noticed that everyday in MM (even other) forum. From last week I was thinking to write the blog. I just want to let that people know why their discussion got rejected and what they can do after the rejection.

      (0) 
  3. ' MoazzaM '

    Hi Dev

    Nicely written and explained all the topics. It covers almost every mistake newbies do here when they start posting in SCN. Ever after reminding so many times we still see same mistakes again and again. I think it must be mandatory to read rules of engagment for every newbie before starting in any forum. May be it is mandatory now because when I joined it wasn’t.

    Thank$

    (0) 
  4. Erin Parrish-Dickson

    Hi Dev,

    Thank you for all the insightful information.  I’ve posted questions in the wrong forum before, simply because I thought it leaned more towards one component than another.

    Thankfully, my posts have been moved and still answered, but is there any leeway for questions that could be the result of one or more components?  (e.g., a Crystal Report won’t run properly in CMC/BI Launchpad.  Many answers on the forums point to the problem being within Crystal, so I post the question in “SAP Crystal Reports”.  I then find out it got moved to “BI Platform”.  I don’t want to deviate from what is expected, but sometimes, it does get confusing.  Do you have any thoughts about that?

    Thank you,

    Erin

    (0) 
    1. Matt Fraser

      Erin,

      Given that you searched for solutions and found related discussions that pointed toward a given space, I would think you were entirely justified in thinking that this was the right space for the question. It’s true there are many overlapping spaces, and some people (including moderators) may think a question leans one way while others might think it leans another way. As long as you made a good faith effort to choose the most appropriate space, and show that you made a good faith effort to search for the answer before-hand, you shouldn’t have to worry about much. In this circumstance, where a post could justifiably be in more than one space, the one thing that will raise ire is if you cross-post, i.e. post the same question twice, once in each space.

      Cheers,

      Matt

      (0) 
      1. Erin Parrish-Dickson

        Hi Matt,

        Thank you for your reply.  I agree with your thought process and logic and appreciate it.

        As I am trying to become more active on the forums, I wanted to make sure I wasn’t being irresponsible.

        Erin

        (0) 

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