If you are using the Alerting module, the address pattern accepts wild cards
An excerpt from admin guide,
Patterns support two wildcards:
• '*' - matches any number of characters
• '?' - matches any single character.
Example:
• "*@masalan.com" - matches all recipients at Masalan Inc.
• jdoe@masalan.com - MATCHES
• jdoe@us.maslan.com - DOES NOT MATCH
• er?@masalan.com - matches all three letter strings starting with ER
• erp@masalan.com - MATCHES
• ER1@masalan.com - MATCHES
• ERP1@masalan.com - DOES NOT MATCH
the additional information missing from the guide is that the address pattern is case sensitive.
for example
Could not find gateway for JOHN@MASALAN.COM
Either the email id in alert escalation should be changed to JOHN@masalan.com or change the gateway address pattern to "*@MASALAN.COM"
NOTE: This has been noticed in build M33.104.
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