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If you encounter a problem in the application, you can search existing knowledge bases for a solution. If no solution is available, you can report an incident to request help in solving the problem. (Help Center: Working with Incidents).


It is of highest importance that you open the incident exactly where you encountered the issue. To do so, click  HELP CENTER > Solve Problem or Report Incident . Background: The system will automatically collect technical information and attach it to the incident. This information will help SAP Support to provide a solution faster. Further details at: https://wiki.sme.sap.com/wiki/display/AMI/Customer+Support


In order to process and analyze the problem issue efficiently, it is also very important to provide detailed information about your incident situation:


Detailed steps to reproduce the issue

  • With which user does the issue occur?
  • Which Work Center do you refer to?
  • Which View do you refer to?
  • Which events or actions led to the issue?
  • Which document(s) or object ID(s) do you refer to?


Issue Description

  • What is the system behavior (e.g. error message)?
  • What do you expect instead?
  • Include attachments / screenshots where helpful
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