Important information when submitting incidents to ByD, C4C and C4TE Support

If you encounter a problem in the application, you can search existing knowledge bases for a solution. If no solution is available, you can report an incident to request help in solving the problem. (Help Center: Working with Incidents).

It is of highest importance that you open the incident exactly where you encountered the issue. To do so, click  HELP CENTER > Solve Problem or Report Incident . Background: The system will automatically collect technical information and attach it to the incident. This information will help SAP Support to provide a solution faster. Further details at: https://wiki.sme.sap.com/wiki/display/AMI/Customer+Support

In order to process and analyze the problem issue efficiently, it is also very important to provide detailed information about your incident situation:

Detailed steps to reproduce the issue

• With which user does the issue occur?
• Which Work Center do you refer to?
• Which View do you refer to?
• Which events or actions led to the issue?
• Which document(s) or object ID(s) do you refer to?

Issue Description

• What is the system behavior (e.g. error message)?
• What do you expect instead?
• Include attachments / screenshots where helpful