Learn How Ingram Micro Increased Adoption and Decreased Costs with SAP® UEM by Knoa – Webinar Replay from November 12th, 2014
Ingram Micro is $46.2B company with 21,000 employees operating in 39 countries supporting 132 operations centers. With its vast global infrastructure and focus on cloud, mobility, supply chain services and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve. In this webinar, Sean Oberholtzer, Senior Director, Global Business Transformation will discuss how SAP UEM by Knoa delivers solutions that generate unique insights and actionable metrics for the optimization of end-user experience by reducing risk associated with new deployments and decreasing costs related to poor adoption.
- Users were utilizing less then 25% of customer transactions
- 48% of tickets were logged as user education & adoption, after 6 months it decreased to 13%
- How the SAP UEM by Knoa data provided the baseline to do a deeper dive investigation before going live
To view the webinar in it’s entirety click here: http://youtu.be/F870xyZBzoI