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Check out this webinar replay to learn more about the new requirements for finding a technology services provider that can drive results

Major shifts in technology and business environments have brought together the marriage of lines of business and IT to create Business Technology (BT), and this is driving new priorities for selecting technology partners. Business buyers now have greater ability to self-provision technology solutions and are taking a more active role in selecting and managing technology partners. At the same time, technology buyers (from both business and technology management groups) face high stakes for achieving business agility and flexibility to stay competitive in fast-moving markets. The services partner you choose can have a big impact on the success of your business, and the criteria by which they are judged is both increasing and changing.

In this fast moving environment, the partner you chose the last time around may not cut it now—or you could do better. How do you determine what partner to bring to the table that will satisfy both business and technology interests and high standards? What are other business buyers looking for and how are they evaluating services partners differently than in the past when provider selection was mainly IT-led?

To further investigate these trends and what they mean to your technology decision making, Forrester Consulting recently conducted a custom survey of business executives in three functions: sales, procurement, and HR.

This webinar features Forrester’s Liz Herbert, vice president, principal analyst

and Richard Campitelli, senior vice president, CRM ConsultingServices, SAP

Learn how technology partner decision making is changing and what it means to you, including:

  • What matters to business buyers and implications to technology management professionals
  • Working with the services arm of your software provider versus third-party services partners in the ecosystem
  • How your peers judge the success of their technology services partnership

Register and view the replay

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