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Best Practice Example Demos for PMU, PFC and Mobile UI

We are proud to present three fully configured best practice
example demos!

Our customers have often told us that our new product modeling feature for Utilities (PMU),  the ‘Product Finder and Configurator (PFC)’ and the Mobile UI in Enhancement Package 3 for CRM 7.0 are flexible tools that offer unrivaled configuration and integration options.

They also however wanted to see a preconfigured modeling example. We are aware that since the modeling framework has a completely open and flexible structure, providing examples of how to use this would be extremely useful.  To respond to this request, we have provided three comprehensive preconfigured example demos.

These example demos enable you to familiarize yourself with the broad range of features provided in the PMU and PFC. You can of course copy the templates to create your own examples, make adjustments, perform tests and/or use the examples for internal training courses, or simply use them to broaden your own understanding of the topic.

The examples provided can be used to run all available functions as if the data had been entered in your system directly.  You can for example create new versions using version management. You can of course extend the examples to meet your requirements, for example by creating an ERP backend integration with the ‘Simulation Workbench (SIMU WB)’ using your own data.

The examples are available in your system automatically as of SP06 Enhancement Package 3 for CRM 7.0 and can be activated in your own customer system in a predefined namespace using a report that has been created for this purpose.  You can use a second report to delete the examples once you have finished using them.

We intend to modify the examples at regular intervals or deliver new examples so that you can always keep up to date with the latest developments!

We have provided comprehensive documentation that describes the content and scope of the examples and information about how you can activate the examples in your System. You find the documentation on SAP Service Marketplace under PFC Demo Scenarios SAP CRM 7.0 EHP3 SP06.

If you want to use a step-by-step approach, we recommend using the SAP Service Marketplace, where a wide range of additional information is available to you in slides and recordings of the EHP3 functions.

(SAP Service Marketplace is just for customers and partners: read what it is and how you can get access SAP Service Marketplace Overview and FAQ.)

The example demos also provide a whole range of other important benefits, some of which are listed below:

  • Fully configured  best practice example demos
    with their own namespace
  • Can be used for internal testing and learning
  • Can be used for internal teaching and education
  • Can be used as template for your own scenarios
  • Better understanding of the numerous new concepts delivered with EhP 3
  • Easy to load and reload  into your customer system
  • Easy to enhance and integrate with your ERP backend if required
  • Demo will be updated with new content at regular intervals
  • Extended documentation

We provide three example demos that have been modeled using different product modeling objects (PDOs) but the same methodology (PMU):

1. Demo PFC Call Center

Identification in the IC and multi-premise scenario:

View in PMU:


View in application:


2. PFC oData Demo

Internet user searches for product offer and agent responds to data entered:

View in PMU:


View in application:


3. Demo PFC Search Help

PFC as a search help for products in the quotation and contract:

View in PMU:


View in application:


Important notes:

All three demo scenarios are delivered with SP06 EhP3 for SAP CRM 7.0 – see SAP note 2047982 for technical information.

The demo scenarios show the central modeling concepts used, such as:

Product Types

In SP06 EhP3 for CRM 7.0 we use product types that were available in lower releases, but also introduce completely new product types!

    • Saleable products
    • Classical products such as materials, services
    • Packages (bundles)
    • Product modules (new with SP03 EHP3 for SAP CRM 7.0)
    • Reference products (new with SP03 EHP3 for SAP CRM 7.0)
    • Product determination objects (PDOs) (new with SP03 EHP3 for SAP CRM 7.0)
    • Product structuring object (PSOs) (new with SP06 EHP3 for SAP CRM 7.0)


    • Reusable components – reference products & product modules
    • Lean configuration
    • Different usages
    • Single modeling UI – Product Modeling for Utilities (PMU)
    • Modeling without modification
    • One model available in all channels
    • Products & packages are combined in a single tool

Flexibility and Integration

    • Usage of powerful BRFplus Framework
    • Individual prices
    • Multi-premise approach
    • Different usages (such as value determination, help texts)
    • Product lists & product variants
    • Highly flexible modeling environment
    • Version management
    • Full integration with the ERP backend possible in the customer system
    • Demo can be extended in the customer system, for example using prices from Simulation Workbench

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      Author's profile photo Christian Drumm
      Christian Drumm

      Hi Christiane,

      this sounds interesting. I'll definitely have a look at it.

      Regarding you post; I allways feel a little disappointed when someone simply dumps images  of PPT presentations below some headline. IMHO a blog post should at least explain a little bit what is behind the bullet points (e.g. the difference between the different product types).

      If you still want to simply post images you should at least make sure they are readable (which isn't the case for half or them).


      Author's profile photo Suman Biswas
      Suman Biswas

      Hello Christiane,

      Nice Blog! We have SAP CRM 714 SP01 present in our landscape ( SAP CRM 7.0 EHP 4 ).

      I downloaded SAP note 2047982 and followed the steps to create the data required to demo the Odata Internet Scenario.

      However, the UI5 app has an issue. When ever i try to use the example demo scneario, in the very first situation screen i get an error "Enter a postal code for country US" on entering the postal code.

      Has any supporting note / newer releases been done for this ?

      Would appreciate any insight!


      Suman Biswas