User support takes up a significant proportion of the IT budget, so it’s not surprising that executives are keen to reduce it as much as they can. Every dollar spent on support is a dollar that can’t be spent on new innovations that underpin future success. Training, or more accurately user enablement can have a significant impact on support costs. Consider this figure from Gartner: Untrained or under trained desktop users will cost 5x more to support than a well-trained worker.
Support is just one part of the equation. Untrained and undertrained workers make more mistakes, which not only decreases productivity but also incurs costs to put them right. Plus, research shows that, as well as making fewer mistakes, trained operators take 15% less time to correct them when they do occur. Clearly well-trained teams can substantially improve individual and company performance.
Join SAP and Knoa to experience first hand how to identify critical, unreported issues and thus optimise performance of your applications and the people who use them. Our guest speakers include Jesse Bernal, Senior Solution Architect Knoa and Scott Cornwell, Sales & Implementation Engineer Knoa from the United States. Jesse will take us on a specific ‘User Experience’ journey on how customers can achieve ROIs by leveraging the Knoa technology based on his personal experience at Johns Manville (for the full customer success story, go to http://tinyurl.com/otxjjeh). Scott will share his insights on how real time data through BI dashboards show how your SAP Application is actually being used, allowing you to quickly and precisely identify areas where help is needed. Join our event (Win an iPad mini!) and see how to align your IT Organisation with Business goals.
- APJ Webinar, Thursday 11 December, 10am Singapore/ 1am Sydney
Register here: http://bit.ly/1vP62pk
- Singapore, Thursday 13 November, 9am – noon, SAP Singapore (ASIA)
- Sydney, Tuesday 18 November, 11am – 3pm, SAP Sydney
- Melbourne, Thursday 20 November, 11am – 3pm, SAP Melbourne
- Canberra, Monday 24 November, 11am – 3pm, SAP Canberra
To read our SAP User Experience eMagazine, go to: http://www.sapeducationsolutions.com/sap-edu/w44
Jesse Bernal has recently joined Knoa as a Sr. Solution Engineer. Before joining Knoa, Jesse worked at Johns Manville and lead a multi-year implementation of a single Service Delivery Organization for all North American plants and business units. As part of that effort, Jesse architected and deployed the Knoa technology to drive improvements to SAP Business Processes in a manufacturing environment. Jesse enjoys sharing his visionary ideas with customers to help them achieve similar ROIs by leveraging the Knoa technology.
Scott Cornwell has over 16 years of experience in sales and application development. Currently he is a Solutions Engineer at Knoa Software, where he supports customers globally. He has been an application developer with expertise in object-oriented design for all facets of the software development life cycle, from analysis and design to implementation and maintenance.
Devendra (Dev) Malladi is the Chief Operating Officer for SAP Education Asia Pacific & Japan (APJ). He is responsible for driving SAP Education Services and Software, with specific responsibility for Business Development, Delivery, Sales Enablement, Business and Sales Operations in the APJ region, to help customers succeed in realizing the value of their SAP investment. As a member of the SAP APJ Education Management Team, Dev ensures that the Education organization works together with the rest of SAP and the SAP Ecosystem to help customers unlock the value of SAP software and solutions.
Watch our latest SAP UEM video and Register for the event today!