Email Archiving for ERMS and Interaction Center in SAP CRM (10/23/2014 post)

A commonly asked question is whether SAP CRM supports email archiving, particularly for the Interaction Center and E-Mail Response Management System (ERMS). The answer is unfortunately rather complex. Click here to read my blog post on this topic from 10/23/2014, “Email Archiving for ERMS and Interaction Center in SAP CRM”.