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Author's profile photo Lyda Osorio

SAP Investigative Case Management Overview

SAP Investigative Case Management is a SAP Public Security Industry solution that supports investigative work conducted by authorities and organizations tasked with security-related issues. The solutions allows investigators to:

  • Register, secure, maintain and protect accurate and confidential data.
  • Handle relationships to identify connections and patterns. Relationships also can be  classified regarding reliability.
  • Quickly review and understand the case and related information.

Scenarios in Investigative Case Management


  1. Identity Management and Resolution
    • Help to identify and register unknown persons and organisations and help to validate the identities of known victims, suspects, witnesses, informants and organisations.
  2. Investigation Processing
    • Assist with the processing of an investigation from the beginning to end and manage all relevant documents.
    • Guide the users with the steps requires to close a case.
  3. Intelligence Analysis for Public Sector
    • Assist with the investigation of large and complex crimes using (templates for)
    • Provide users with the ability to analyse large amounts of data  and find hidden connections and patterns, draw conclusions, and share results.

The solution is supported by the following functionalities:overview functionalities.png

SAP Investigative Case Management is based on the following products:

  • SAP CRM 7.0
  • SAP ERP 6.0 with SAP for Defense Forces & Public Security (DFPS) (Optional)
  • SAP Collaboration Project (cProjects) 4.0 (Optional).
  • SAP Interactive Forms by Adobe (Optional)
  • OpenText Extended ECM for SAP Solutions (Optional)
  • SAP and BusinessObjects Reporting and Visualization (Optional)
  • BusinessObjects Intelligent Search  (Optional)
  • BusinessObjects Text Analysis (Optional)
  • SAP inxight for Public Security
  • Palantir  (Optional)

Follow the next blog: Identity Management and Resolution

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      Author's profile photo John Pawlikowski
      John Pawlikowski

      I have a question, is Palantir software used as part of this solution?   Also, in Fraud management and other case management solutions from SAP such as Tax Check & Investigation Management? Is Palantir Case Management leveraged in these solutions as well?

      I am trying to understand all the components and how this fits with case management and integration with SAP

      Author's profile photo Lyda Osorio
      Lyda Osorio
      Blog Post Author

      Yes, Palantir is optional, but suggested as part of the solution.

      Palantir is part of scenario: Intelligence Analysis for Public Sector

      Author's profile photo Klaus Wigand
      Klaus Wigand

      Hi Lyda and John, please note that Palatir is not part of the solution.

      Thanks Klaus

      Author's profile photo Former Member
      Former Member

      Hi Lyda,

      In what situation will DFPS be used?

      Best regards,


      Author's profile photo Lyda Osorio
      Lyda Osorio
      Blog Post Author

      DFS is used when investigating complex crimes that may require major resources to create an Operation Organizational Structure

      Please refer to

      Integration of Defense Forces & Public Security (DFPS) - Investigative Case Management - SAP Library

      Author's profile photo Amr Elfakharany
      Amr Elfakharany


      Can I use/activate both functionalities Case Management and ICM?