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Dear Community,

SAP has made the February 2015 Release of the SAP Cloud for Customer, software-as-a-service powered by the HANA Cloud Platform generally available to customers. Please check out the video below for a quick introduction to this enhanced version of the public cloud service from SAP.

We have updated the document repository on the SAP Service Marketplace to allow access to the official documentation related to the February 2015 Release of the SAP Cloud for Customer, software-as-a-service powered by the HANA Cloud Platform. Please access the same via this link.

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We had the distinct pleasure of talking to our customers and partners informing them about the planned solution functionality that will be available with the February 2015 release of the SAP Cloud for Customer public cloud software as a service offering powered by the SAP HANA Cloud.

The following is a presentation of the functionality that is being planned to be delivered with the February 2015 release of the SAP Cloud for Customer solution portfolio.

SAP Cloud for Sales

Enhancements are planned to be made in the areas of accounts, contacts, territory management, opportunities, analytics, groupware, products, sales quotes, leads and partner channel management.

Cloud for Service and Cloud for Social Engagement

Enhancements are planned to be made in the areas of service and work ticket routing, ECC order support, communication channels, installed base, service contracts, work tickets, core service capabilities, ECC integration, mobile app and analytics.

Industry Clouds powered by SAP Cloud for Customer

Enhancements are planned to be made to the insurance industry cloud solution, retail industry cloud solution and high tech industry cloud solution.

HANA Cloud Platform

Enhancements are planned to be made to analytics capabilities, user interface adaptation by key user, and ability to work with custom objects.

HANA Cloud Integration

Enhancements are planned to be made to oData infrastructure, availability and performance management, simplify the admin work center, cloud to cloud integration with solutions like SAP Jam and native feed capabilities.

Please click through to the video below to get a detailed understanding of the planned deliverables for the SAP Cloud for Customer February 2015 Release, among other useful information shared via the briefing session.

Please find an outline presentation of the planned release deliverable for the February 2015 release version of SAP Cloud for Customer at this link. (Please note that you will need appropriate security credentials to access the information)

Please find a visual of the planned timeline of solution release for the planned February 2015 release of the SAP Cloud for Customer solution. We will keep updating this space with additional information as we get closer to the planned solution release based on the timeline outlined below.

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Please feel free to reach out to us via comments, observations and questions as a follow up to this post and we will be happy to provide you further guidance on the content presented here.

Conference Call Information is Available
Please note that the conference call information for 8th January 2015 has been published at the link. (Please note that you will need appropriate security credentials to access the information).

Some other useful sources of information about, and engagement around, the SAP Cloud for Customer solution portfolio are highlighted below:

SAP Service Marketplace: http://service.sap.com/cloud4customer

SAP Community Network: http://scn.sap.com/community/cloud-for-customer

SAP Cloud for Customer on YouTube: www.youtube.com/SAPCustomerOD

SAP Help Portal: http://help.sap.com/cloud4customer

SAP Idea Place: https://ideas.sap.com/sapcloudforcustomer

SAP HANA Marketplace: http://marketplace.saphana.com/

We look forward to engaging deeply around this next generation public Cloud Customer Engagement / CRM service portfolio offering powered by the SAP HANA Cloud Platform.

Thank you for your time and attention to this matter.

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38 Comments

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    1. Wendy Wang

      Hi Pushkar,

      I checked the link for the conference call information for 8th January 2015, for APJ, it says it’s for SAP Cloud for Customer – November 2014 Release Briefing, it should have been 1502 release, right?

      Regards,

      Wendy

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  1. Pushkar Ranjan Post author

    Conference call information for the Planned SAP Cloud for Customer – February 2015 Release Briefing for Customers, Partners and Ecosystem Audience Members has been published above. Thank you.

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    1. Wendy Wang

      Hi Pushkar,

      I checked the link for the conference call information for 8th January 2015, for APJ, it says it’s for SAP Cloud for Customer – November 2014 Release Briefing, it should have been 1502 release, right?

      Regards,

      Wendy

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      1. Pushkar Ranjan Post author

        You are right, Wendy. It should say February 2015 Release Briefing.

        Thank you for pointing out the error. We are getting it fixed on the conference call information post.

        Thank you.

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  2. Nigel Ross

    Hello,

    This is a more generic question about the release schedule for the C4C tenancies, rather than specifically around the Feb 2015 release.  Please excuse my ignorance.

    Is the advised schedule immutable and fixed for all C4C tenants or is there some level of flexibility to delay production upgrade if issue resolution from testing cannot be resolved in the 2 week period?    In particular, my question applies to a single tenant instance.

    I would appreciate your response.

    NR

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    1. Pushkar Ranjan Post author

      Nigel,

      Did you get a process document along with the upgrade notification?

      The document has some content outlined to address this potential scenario. Please advise if something is not clear and I will be happy to point you to the right expert at SAP to take this matter up with you and provide resolution.

      Thank you.

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        1. Pushkar Ranjan Post author

          SAP’s customer success team works with our customers to ensure minimum distress in the process of moving from one release to the next with flexibility to avoid any show stoppers for the customer. You will be well taken care of during the upgrade process by the customer success team.

          If you want a specific contact name, then please send me a message with your email address and I will be happy to put you in touch with the right responsible to help you out with more information.

          Thank you.

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      1. Thierry CRIFASI

        Our company has just bought C4C and the implementation is now underway. I have got a couple of questions:

        1/ In the future who in our organisation will receive SAP communications regarding planned quarterly releases? Can we control who will receive these emails from within C4C?

        2/ Our intent is to go live early February and the February release timing is really not ideal. Especially since we expect the new FIORI UI to be rolled out. Who can we talk to regarding our options for this upgrade? We want to know if we could postpone the upgrade or just skip it until the 1505 release.

        Cheers

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        1. Pushkar Ranjan Post author

          Thierry CRIFASI wrote:

          Our company has just bought C4C and the implementation is now underway. I have got a couple of questions:

          1/ In the future who in our organisation will receive SAP communications regarding planned quarterly releases? Can we control who will receive these emails from within C4C?

          The person that gets the upgrade notification is based on the “Contact Data” maintained in the Service Control Center. See screenshot below:

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          There is a self-service is provided to youin the Service Control Center of your SAP Business ByDesign System to update contact data

          You can change the contact person IT details in Service Control Center as follows:

          1. Go to Work Center Service Control Center.
          2. Choose entry Contact Details.
          3. Remove, create, change or update the contact assignments of the current Contact Person IT details and replace it with new data.

          This will change the contact person IT details in all the required documents.

          Hope this helps.

          cc. Santosh Chachadi

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          1. Thierry CRIFASI

            Thanks for your reply. I have now maintained the Contact person as mentioned.

            Could you help me with the 2nd question?

            “Our intent is to go live early February and the February release timing is really not ideal. Especially since we expect the new FIORI UI to be rolled out. Who can we talk to regarding our options for this upgrade? We want to know if we could postpone the upgrade or just skip it until the 1505 release.”


            Cheers

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            1. Eduard Stelle

              It is not possible to postpone the upgrade. Many customers tenants are running on the same system instance and a delay would impact all customers on the system. The upgrade schedules are announced well in advance so that the projects can be planned accordingly.

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            2. Pushkar Ranjan Post author

              Thierry,

              How many contact names did you maintain when you undertook this step?

              I am looking at the back end reports that get generated based on the information you have maintained. I found one SAP Store Buyer profile among the information maintained.

              Did you put in more names?

              Please send me a direct message with the names and email addresses of people you had maintained in the service control center.

              Thank you.

              cc. Eduard Stelle

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  3. Pushkar Ranjan Post author

    Please find an outline presentation of the planned release deliverables for the February 2015 release version of SAP Cloud for Customer at this link. (Please note that you will need appropriate security credentials to access the information)

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  4. Shiv Sahgal

    Hi Pushkar,

    Thanks for sharing. Could you kindly post the actual presentation that was covered in the youtube video for the feb 1502 release?

    Thanks in advance.

    Regards,

    Shiv

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    1. Pushkar Ranjan Post author

      Shiv,

      Please wait on the availability of the official release notes after the solution release to market in case you are looking for specific details about the February release.

      Thank you,

      Pushkar

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  5. Lyreco CRM

    Hi Pushkar,

    Do you have any idea about when this official release note will be published ?

    We have to prepare our test scenarios for the 1502 release and we absolutely need to know what will be the detailed content of this release.

    Without being fully aware of the release content, we won’t be able to write our test cases / tests scenarios.

    Thanks & regards,

    Laurent

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    1. Maheshkumar gattu

      Thanks Pushkar !

      I have question on sales order, we want to replicate our sales orders from ECC to C4C.

      in recent order it is giving only order # status and order value.

      but we would like to see full order details along with line item.

      i cam to know from 1502 we have sales order tab. but at the same time help document describes this works to create order in c4c and send back updates to ERP.

      But we want to replicate our order data into C4C from ERP. how do replicate orders ?

      Thanks,

      Mahesh

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      1. Hermann Josef Duengelhoef

        Hi Mahesh,

        yes this is supported. There is an initial load report to initially send sales orders from ERP to C4C. In addition all changes to orders in ERP trigger a resend to C4C. In C4C you see the order details including the line items.

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        1. Maheshkumar gattu

          Herman,

          Thanks for your reply.

          So you mean to say instead of recent order we have to uses sales order workcenter to see the order details.

          Do you have any notes or document how to replicate the order from ECC to C4C.

          what report will work and what webs service we need to use ?

          Thanks !

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  6. Carol Morris

    Hi

    One of the enhancements for this release states

    When you modify the status of an opportunity, the solution now prompts you to specify a
    corresponding
    reason code, regardless of the new status. (Previously, this prompted only occurred
    when the actions
    Set as Won or Set as Lost were chosen.)

    I tested in out Test Environment and I do not see a difference in the functionality.  It is only asking for the reason when it is Stopped, Lost or Won as before. I want to make sure this is correct.

    Thanks!

    Carol

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    1. Romit Ghose

      Hi Carol,

      Previously it was possible to configure your system for the reason code prompt to appear only on Set as Won or Set as Lost, now you can set it up for the reason code prompt to appear for any status. You can do so in the Fine Tuning activity for Opportunity.

      Regards,

      Romit

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  7. Carol Morris

    Hi

    There was an enhancement provided in the document and I was having issues viewing the Timeline Tabonce I added it to the Opportunity  (screen kept spinning, had to log out of C4C to continue) .  Now I do not see this Tab as an option at all.  Was this removed?


    Provided that you personalize opportunities to make them visible, you can add the Timeline tab, or the

    section within the Overview tab, or both. These screens provide a graphical overview of activities

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