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An Update for the Saga of Service Packs for CR 2011 / 2013

I suspect most / many Crystal Reports users reading this blog are already familiar with the Service Pack quandary we have all been dealing with for years now…

Well, good news and even better news is in the works.

Up to a recent point in time downloading Service Packs (SP) for SAP Crystal Reports 2011 and SAP Crystal Reports 2013 was a rather… well, difficult process.

The better news first. A permanent solution will be implemented in early 2015. The current good news? Keep on reading:

SAP Crystal Reports 2013

The latest SP for CR 2013 is available via the free trials download page. This is not absolutely ideal, but desperate times call for desperate action(?). At the time this Blog was written, the latest SP for CR 2013 is SP 4. Here is what you will need to do to be able to apply the SP:

1) You will have to register.

2) Download CR 2013.

2) You must remember to back up your current keycode(!).

3) Evals are “Full Builds”, thus you will have to uninstall the current CR 2013 install. This is the message you will get if you already have a previous SP of CR 2013:

4) Install the new Service Pack, using the keycode you backed up in point (2).

SAP Crystal Reports 2011

Crystal Reports 2011 Service Packs can be downloaded from the Downloads Page. I have noticed that the Downloads Page does not work too well with IE10 (IE8 works, not sure about other versions of IE…). However I do not see any issues using FireFox. At the time this blog was written, the latest SP for CR 2011 is SP 10. In my experience the download from the Downloads Page is significantly slower than the Free Trials page – so, patience… Note that this is not an Eval download. This is a Service Pack download and thus you will have to have CR 2011 already intalled on your system. If CR 2011 is not detected, you will get the following message:

Other than that, to update to the latest SP for CR 2011, just download and install. No Keycode back up needed.

Finally, a few links to resources that may come in handy:

SAP Crystal Reports 2013 Product Availability Matrix (PAM) (Supported Platforms in other words…)

SAP Crystal Solutions Licensing

CR 2013 User Guide

CR 2013 Installation Guide

SAP Crystal Reports 2011 Product Availability Matrix (PAM)

KBA: 1686448 – Crystal reports 2011 Installation. Invalid Keycode workaround solution

KBA: 1636929 – Unable to install or launch Crystal Reports 2011 on a machine with CA Agent installed

KBA: 1638102 – Crystal Reports 2011 Installation best practices

Official Product Tutorials – SAP BO BI Suite

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  • Awesome!  Thank you for the info Ludek.  This is a great improvement.

    Can you add any information about how to see a changelog for the current service pack?

  • Why is this so awful?  It is always impossible to find updates to Crystal Reports and Dashboards.  You shouldn't have to download a trial to get your software that you paid for.

  • Clicking on that link takes me to where it prompts me with this message "The server is asking for your user name and password.  The server reports that it is from SAP Service Marketplace." and is asking for a login.  I only have a login for SCN and that doesn't work.

    I've tried with both IE 11 and Chrome 41.

    It has been an awful ordeal to try and download a service pack for Crystal Report 2011.  In the application you should really only need to do Help|Check for Updates.  The menu item is there.  Please move all things Crystal Reports to to the SCN SAP Crystal Reports landing page.  That way we can get product information, demo versions, forums access, and service packs.  Right now only service packs are missing.

    How can I get to the service packs for CR2011?

      • You say "one day" but this has been going on 12 years.  Ever since CR10 when the product switched over to Business Objects in 2003.   Unless a community rep writes a blog post that directly links to the software (which is how I received my last update) or somebody violates the terms of service and post the service pack you won't be able to get any update through

        I got this from support ( today:

        Support: The customer number is given to the customer after signing the contract by the local contract department.

        Me: Are you telling me Crystal Report 2011 bug fixes are behind a paywall?

        Support: Yes – in order to obtain direct technical support from SAP you/your company needs to have a valid maintenance agreement signed with SAP/reseller.

        I think you said it best, "Up to a recent point in time downloading Service Packs (SP) for SAP Crystal Reports 2011 and SAP Crystal Reports 2013 was a rather... well, difficult process."

        • Not much I can add... Except I will - with respect - disagree on the 12 year thing. I've been with CR since 1994 and I think the issue "only" cropped up in about 1st quarter of  2012.

          Anyhow, this is way beyond me to fix. All the powers that be at SAP know about it and yet...

          Do contact sales, not

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  • Ludek

          Could you please give me a hand in locating either the DLL’s or What Crystal Reports Version/Edition they were distributed with.








          They are used / referenced in the Crystal VCL Version 10 – UCrpe32.pas file in the
    function TCrpeExportOptions.Send : Boolean;

    I cannot find these files anywhere, any help that you can give will be greatly appreciated