End-to-End Monitoring and Alerting Infrastructure (MAI) System Monitoring contains various templates which contain the metrics, events and alerts (MEA), and their attributes. They also contain settings for Incidents, and notifications. You can base your own templates on the templates delivered by SAP, and adjust them to your requirements. You do this in the SAP Solution Manager Configuration (transaction SOLMAN_SETUP) in the step Technical Monitoring System Monitoring Template Maintenance.
Incident Messages and notifications can be created automatically or manually. You can make the settings for the automatic creation of messages and notifications on the following levels:
Level | Use |
Global | You can set the default values for all System Monitoring alerts. Make these settings in the SAP Solution Manager Configuration (transaction SOLMAN_SETUP) in the step Technical Monitoring System Monitoring Configure Infrastructure Default Settings. For more information, see the help for this step. Run time behavior – If the settings are maintained for the notifications and incidents only at the global level and if the templates and alerts are using the global settings, then during the run time when an alert is raised, the incident and notification settings will be taken from the global level. |
Template (SAP or Custom) | You can overwrite the global settings on template level. These settings apply to all alert types of a template, in all managed objects for which this template is active. Make these settings in the template, in the step Technical Monitoring Template Maintenance. Run time behavior – If the settings are maintained for the notifications and incidents at the template level and if the alerts are using the template settings, then during the run time when an alert is raised, the incident and notification settings will be taken from the template. |
Managed Object | You can maintain managed object specific settings, which are taken at the run time overwriting the settings maintained at the other levels (Template, Global, and so on). Make these settings in the SAP Solution Manager Configuration in the step Technical Monitoring Set Up Monitoring, by selecting a managed object and clinking on Maintain MO-Specific Settings link. For more information, see Using Templates in the section Changing a Managed Object Directly. Run time behavior – If the settings are maintained for the notifications and incidents at the managed object level, then during the run time when an alert is raised, the incident and notification settings will be taken from the managed object level |
Alert Specific Settings | You can maintain alert specific settings, which are taken at the run time overwriting the settings maintained at the other levels (Template and Global). Make this setting for the alert type, in the Template Maintenance of the template. Choose the Alerts tab, and select an alert type. Run time behavior – If the settings are maintained for the notifications and incidents only at the alert level, then during the run time when an alert is raised, the incident and notification settings will be taken from the alert level Example: Alert Details |
Maintain Auto Incidents and Notifications Specific Settings with Global Switch ON
Incident Settings
To adjust the incident settings, proceed as follows:
Default Settings
Level | Tab |
Global in Step 2.3 | Summary, Incidents |
Template in Step 4 | Template Settings, Incidents |
Alert Type in Step 4 | Incidents |
Managed Object Template | Template Settings, Incidents, Alerts |
Note
You can also copy the general level settings on template and alert type levels. This is the default setting.
Advanced Settings
Use implementation of BAdI with a filter value. If BAdI implementation was used, however, the subject and/or the long text returned by that would take precedence. Along with the standard text of incident, the custom subject and / or introductory text appears for BAdI implementation.
Notification Settings
To adjust the incident settings, proceed as follows:
Default Settings
To adjust the notification settings, proceed as follows:
Level | Tab |
Global | Summary |
Template | Template Settings |
Managed Object | |
Alert Type | Notifications |
3. In the drop-down list Automatic Notification, choose Active or Inactive. If you choose Inactive, you can still create notifications manually from the Technical Monitoring Alert Inbox.
Note
You can also copy the general level settings on template and alert type levels. This is the default setting.
4. If you have activated the automatic notification, go to the Notifications tab, to make detailed notification settings:
Note
To activate the quick help, right-click anywhere in the screen and choose Display Quick Help from the context menu. Screen elements for which there is quick help are underlined in green. To show the quick help, move the cursor across these underlined elements.
Advanced Settings
Select the following check boxes as required.
Use implementation of BAdI with a filter value. If BAdI implementation was used, however, the subject and/or the long text returned by that would take precedence. Along with the standard text of notification, the custom subject and / or introductory text appears for BAdI implementation.
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