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Author's profile photo Krishna Chaitanya

SCN Status Indicator

Hello,

I recently looked at the SAP HANA Idea incubator can came up with an idea.

My idea to SCN is where we can have an Status Indicator so that the users can clear their issues and doubts then and there by asking questions to experts directly. Just like any other social networking site’s.

Here is a image about how exactly the “Status Indicator” looks like.

Untitled.png

Also, we could have some other indicators like “Busy” , “Inactive” so that the users can select their appropriate status.

Just looking forward for this new feature and I really hope this idea would be helpful and works.

Thanks & Regards,

Krishna Chaitanya

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      16 Comments
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      Author's profile photo Jürgen L
      Jürgen L

      Did you post this idea in the idea place?

      Right on top of SCN is a menu, open Innovations, then Idea place

      If such thing would be implemented, then it should be optional per user, he should be able  to decide if he wants to show this or not.

      Author's profile photo Krishna Chaitanya
      Krishna Chaitanya
      Blog Post Author

      Hi,

      No. I've posted this through the SAP HANA idea incubator (Get Your SAP HANA Idea Incubator Badge Today! ) where in the Level 2 it's mentioned as "Submit here".

      However, it then redirected me to the ideas.sap.com site where I has to post it.

      Thanks,

      Chaitanya.

      Author's profile photo Krishna Chaitanya
      Krishna Chaitanya
      Blog Post Author

      Yes, it's also mentioned in the post that the user can keep it as busy or some other like Inactive if he doesn't want to be online.

      Author's profile photo Jelena Perfiljeva
      Jelena Perfiljeva

      I'm just really curious what makes anyone believe that "experts" are just sitting around waiting to "clear doubts" for thousands of SCN users? And, more importantly, how would it benefit the whole community if an "expert" answers someone directly and no one else can see it?

      If anyone has a question, put it in Google first and if that doesn't help - post it as a discussion. Someone will answer when they are available. Everyone will see their answer, so next time when someone searches in Google for the same issue, they will find it and won't have to post a new discussion. As simple as that.

      Author's profile photo Lukas Weigelt
      Lukas Weigelt

      Aye. Bypassing the forum content like that would kill the very reason for having this forum at all. Also, the fact that SCN implemented some Social-Network-Alike Feats doesn't mean we're on facebook here.

      Author's profile photo Krishna Chaitanya
      Krishna Chaitanya
      Blog Post Author

      Hi,

      I completely agree with that. Actually I'm new to SAP and when I joined the SCN I just thought that this option might help the users in saving their time on waiting for their answers where users can interact more directly by understanding the subject.

      Author's profile photo Stephen Johannes
      Stephen Johannes

      Patience is a virtue in the SAP world.  Before SCN most of us had to read code and just figure it out by ourselves.  The response time for most questions on SCN is way much better than most SAP Support incidents that I submit(as part of maintenance) when I find a bug in my production system.

      If you want instant gratification then twitter is where you go for SAP answers.  If you follow/know the right SAP experts, you can usually get your problem solved within an hour if they know a solution.

      You really should feel good if you do get answers to your questions.  I post so very few questions, and when I do, no-one can solve my problems because they are usually way too weird and dificult.  I don't complain and still contributed to SCN despite a lack of responses to some of my more technical questions.

      Take care,

      Stephen

      Author's profile photo Jelena Perfiljeva
      Jelena Perfiljeva

      Stephen Johannes wrote:

      If you want instant gratification then twitter is where you go for SAP answers.  If you follow/know the right SAP experts, you can usually get your problem solved within an hour if they know a solution.

      Eeck... That's just another reason not to join twitter.

      I also post very few questions myself. Not because I don't have any but because there is so much information already available. SCN is over 10 years old, how many unanswered beginner questions could there be?

      Author's profile photo Stephen Johannes
      Stephen Johannes

      Actually believe it or not, the noise ratio on twitter is very low at least for me.  If I do get the questions it's from other CRM folks I know on twitter from SCN and they know the rules about when to bother or pull someone in.  Plus 140 characters really limits the type of questions you can ask.  Basic questions would be almost impossible to ask/answer on twitter 🙂 .

      The last conversation we had was about an SAP note that took about an hour or so to provide some feedback on whether to implement the note.

      That being said you can always block someone on twitter, so if people do become "spammy" you can eliminate the noise.  I really haven't had to block anyone from the SAP world so it works well.

      Author's profile photo Steve Rumsby
      Steve Rumsby

      I agree - I wouldn't be without Twitter. Think of the fun that happens on SCN status updates and double or treble it. Or more. That's Twitter. And as Stephen says, since you can block people if necessary (I have only ever had to block spammers, never real people), it doesn't ever really get out of hand.

      Go for it Jelena - join us:-)

      Steve.

      Author's profile photo Steffi Warnecke
      Steffi Warnecke

      Plus 140 characters really limits the type of questions you can ask.  Basic questions would be almost impossible to ask/answer on twitter 🙂 .

      Sadly I've seen enough one-liner basic questions here on SCN to have to disagree with that statement. For those people 140 characters would be more than enough. ^^

      Author's profile photo Jürgen L
      Jürgen L

      I really overlooked this part: " by asking questions to experts directly"

      My comment had been a little different then.

      I just focused on the traffic lights, might not be a bad idea to show that a moderator is online.

      People could immediately know that posting basic questions is not worth the time...so I could  go shopping after I logged in Saturday mornings.

      Author's profile photo ' MoazzaM '
      ' MoazzaM '

      People could immediately know that posting basic questions is not worth the time...so I could  go shopping after I logged in Saturday mornings.

      Thats funny but true 🙂

      Author's profile photo Steve Rumsby
      Steve Rumsby

      I regularly get questions via email (my email address is public in my SCN profile). I almost never answer by email, but instead suggest they repost the question in SCN and I'll answer there. That way everyone benefits, plus there's always the slim ( 😉 ) possibility I don't know the answer but that somebody else there will.

      Asking questions directly sidesteps the Community and shouldn't be encouraged...

      Author's profile photo Jelena Perfiljeva
      Jelena Perfiljeva

      I believe the other top contributors are on the same page (we had a conversation on this in a ' MoazzaM ' 's status update just recently). If we get a question by email, the response is always to post it on SCN.

      Author's profile photo ' MoazzaM '
      ' MoazzaM '

      Thank you for quoting that stouts update. Sad thing is that I am still receiving direct questions and now sometimes I have to refuse straight away and ask them to use Google search. I am also with the opinion that asking questions in direct messages is not a good gesture and we must not encourage it.

      Thank$