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Author's profile photo Asif Dogar

SAP Multichannel Foundation for Utilities SP03 offering a brand new responsive UI out-of-the-box, is now available

As per our planned scope, we have released SP03 of SAP Multichannel Foundation for Utilities which includes a brand new SAP UI5 based responsive template UI. A lot of
design effort has gone into the development of this new UI to ensure it looks and runs great on devices of all sizes such as smart phones, tablets and desktops. It adapts the UI design (such as the size and arrangement of UI elements) to the size of the device’s display.
Please see the screenshots taken from an iPad and an iPhone below.
Our previous desktop Web template UI (delivered with the SAP Multichannel Foundation for Utilities 1.0) is still part of the delivery and has gone through some technical improvements in this release.
In addition to the responsive UI, we have added some other highly demanded features such as:
  • Communication preferences: Using this feature, a utility customer can choose what channel they would like to be communicated through.  For example, a customer can opt for paperless billing, have outage notifications sent via SMS, and new promotions sent via email.
  • Outage map and reporting: This feature enables a utility customer to view the outage map and also report an outage.
  • Change product: Enables a customer to change utility products
  • Contract management (move-in/move-out) for IS-U only case: Move-in/move-out is now supported for the ERP IS-U only case.
  • Technical improvements.
Details about these features can be found in the latest documentation at
With the addition of these new features, the business processes covered by Multichannel Foundation for Utilities look like the following:
IPhone & IPad Screenshots


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      Author's profile photo Former Member
      Former Member


      Nice post. I have a basic question.

      Can you tell me what is the difference between SAP Multichannel Foundation for Utilities and SAP Utilities Customer Engagement 2.0? I thought one was the foundation services (similar to UCES and provides the services) and one was the front end but I have been reading some of the material that is on SAP LearningHub and they both look like they are separate products in the same space. I have even downlaoded the Utilities Customer Engagement App on my mobile.

      I am a bit confused and am hoping you can clear the confusion between the two and which one I should use



      Author's profile photo Asif Dogar
      Asif Dogar
      Blog Post Author

      Hello Jayshree,

      SAP Multichannel Foundation for Utilities (MCF) and SAP Utilities Customer Engagement 2.0 (UCE) are two separate products catering to different needs and requirements.  

      UCE offers a mobile application that is available for download on iTunes/Google Play stores. The app is based on what was formerly know as Sybase mobiliser platform (now part of SAP Mobile Platform (SMP)).  UCE app does not run on MCF.

      MCF on the other hand provides a more holistic and unified integration layer to backend systems across all channels (e.g. web, mobile, IVR,..). MCF allows customers to develop applications for all channels quicker and cheaper. Examples are self-service web or mobile applications. Today MCF comes bundled with two self-service template applications, one is web-only and the newer one is the responsive app (which is the main highlight of this blog post as well). Both these template applications run on MCF.

      In short, UCE is mobile-only and MCF is for enabling multiple channels including mobile.

      I hope this answer helps.


      Author's profile photo Former Member
      Former Member

      Thanks Asif for your prompt reply. It did help position the two products.

      I now have a further couple of questions

      • As with most implementations, we have a customised environment. Even with the use of UCES , we did have to develeop custom code to cater for the needs of our customer self service portal. I am assumuing that even with MCF, we would need to use custom code in the backend to cater for our needs. Can I assume that this is easily possible? I am hoping we could reuse some of the code.
      • How do customers get authenticated in the SAP templates? Is it using CUA, IDM or some other mechanism?

      Thanks in advance

      Author's profile photo Yevgen Trukhin
      Yevgen Trukhin

      Hi Jayshree, of course, our OData services support configuration options. You can check Key Topic: SAP Multichannel Foundation for Utilities where we posted two blogs about how to extend delivered OData functionality. You can also check our SAP Multichannel Foundation for Utilities – SAP Help Portal Page Admin Guide and Application Help to get full picture on extensibility. In general, we use standard APIs or BAPIs in ISU, FICA, Biller Direct.

      In terms of user management, it is based on NW Gateway ABAP but you can use IDM or other identity management solutions. More on user management you can check in Admin Guide SAP Multichannel Foundation for Utilities – SAP Help Portal Page.


      Author's profile photo Parag Aher
      Parag Aher

      Dear Expect,


      Please help me with technical services need to active for configuring the portal.

      I've already activated the services required for FIORI Launchpad.

      Kindly help with how to activate MCF portal.




      Author's profile photo Surekha Chawale
      Surekha Chawale

      Dear Asif ,

      How to Configure UI responsive app on devices.Is there any app available for this ?